Motion Industries - System Support Analyst
Provide first-level support and problem resolution for internal and external customer; point of contact for system related problem; setup and configure branch and desktop printers; monitor the wide area network;
Must participate in established safety programs Identify job hazards and promptly reported and corrected
Maintain a safe work space Provide excellent customer service that will enhance and support
Company operations and sales
Must complete time critical assignments on time to meet company goals and customer deadlines
Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts
Must enter all work into ticketing system
Must comply with all company policy and procedures
Complete assigned tasks as assigned by the System Support Manager
Install and configure replacement PCs and peripherals
Must be able to perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware
Provide level 2 support for PCs, printers, scanners, aircards and PDA devices
Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information Perform on-sight technical PC support for corporate personnel
Ensures compliance with Motion Industries
Performance Standards, with proper recognition of investment for long-term growth Recommends products as required and in accordance with polices
one Interacts with other Company locations/departments,
IT employees, and suppliers to resolve any IT related problems
Attend in house training and become proficient on new technologies Attend external training when approved by the company
High School diploma or equivalent, collage degree preferred 2-4 years experience installing, configuring and resolving complex PC support issues
Should possess strong customer service skills and good verbal communications skills Should possess strong working knowledge of Microsoft Office applications
Should possess good analytical/trouble shooting skills
Should have A
certification and possess good written skillsEstimated Salary: $20 to $28 per hour based on qualifications.
Must participate in established safety programs Identify job hazards and promptly reported and corrected
Maintain a safe work space Provide excellent customer service that will enhance and support
Company operations and sales
Must complete time critical assignments on time to meet company goals and customer deadlines
Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts
Must enter all work into ticketing system
Must comply with all company policy and procedures
Complete assigned tasks as assigned by the System Support Manager
Install and configure replacement PCs and peripherals
Must be able to perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware
Provide level 2 support for PCs, printers, scanners, aircards and PDA devices
Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information Perform on-sight technical PC support for corporate personnel
Ensures compliance with Motion Industries
Performance Standards, with proper recognition of investment for long-term growth Recommends products as required and in accordance with polices
one Interacts with other Company locations/departments,
IT employees, and suppliers to resolve any IT related problems
Attend in house training and become proficient on new technologies Attend external training when approved by the company
High School diploma or equivalent, collage degree preferred 2-4 years experience installing, configuring and resolving complex PC support issues
Should possess strong customer service skills and good verbal communications skills Should possess strong working knowledge of Microsoft Office applications
Should possess good analytical/trouble shooting skills
Should have A
certification and possess good written skillsEstimated Salary: $20 to $28 per hour based on qualifications.
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