Call Center Representative
Birmingham, AL Birmingham, AL Full-time Full-time From $17 an hour From $17 an hour 18 hours ago 18 hours ago 18 hours ago Member Success Rep/ Call Center Rep - Monday- Friday:
8am-5pm Pack Health is a digital health coaching platform for chronic disease management.
We partner members with their own personal Health Advisor, who provides weekly coaching sessions and personalized follow-up online and over the phone, according to the member's communication preferences.
In addition to being a virtual partner in problem-solving, coaches share videos, activities, and resources to support the member's specific health needs.
We are a fast-paced work environment, with ample opportunities for growth.
We work hard, have fun, and love what we do.
We value employees who want to make work a great place for great people, thrive in working as a part of a team, continually deliver an exceptional experience, and have a drive to improve the wellbeing of others.
Pack Health is seeking a Member Success Representative (Bilingual - Spanish, a plus) whose primary responsibility is to engage directly with potential members and members to answer questions, solve member issues, and provide a great member experience.
Member Success Representatives collaborate with members, health care providers, Health Advisors, Operations staff, and other resources to ensure our members have what they need to have a successful engagement with Pack Health.
This is a unique position that requires a problem-solving nature, empathy for members, attention to detail and an organized mind.
Work Location:
Birmingham, AL office location
Responsibilities:
?Obtain member information by answering telephone calls; interviewing members; verifying information.
?Determines eligibility by comparing member information to requirements.
?Identify and solve barriers to help an individual member.
?Provide an above and beyond experience assisting members in locating resources, transferring to the appropriate team member, or answering safety questions.
?Maintains communication equipment by reporting problems.
?Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
?Updates job knowledge by studying new product descriptions; participating in educational opportunities.
?Informs members by explaining procedures; answering questions; providing information.
?Monitor data reported directly by members.
?Use KPIs to assess work performance.
?Assist in various projects throughout the company.
Position Requirements:
?Spanish/Bilingual candidates a plus ?Associate's degree in a healthcare-related field OR 3 years of Telephonic experience ?Must work in office; a regular telework schedule will not be considered ?Valid driver's license.
?Excellent teamwork skills ?The ability to respect people of all backgrounds and act ethically.
?Verbal communication, listening, and phone skills ?Data entry skills ?Customer service and professionalism ?Attention to detail ?Multi-tasking ?High level of emotional intelligence ?Experience with CRM and/or project management software ?Immigration or work visa sponsorship will not be provided Job Type:
Full-time Pay:
From $17.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday No weekends Work setting:
In-person Ability to commute/relocate:
Birmingham, AL:
Reliably commute or planning to relocate before starting work (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
8am-5pm Pack Health is a digital health coaching platform for chronic disease management.
We partner members with their own personal Health Advisor, who provides weekly coaching sessions and personalized follow-up online and over the phone, according to the member's communication preferences.
In addition to being a virtual partner in problem-solving, coaches share videos, activities, and resources to support the member's specific health needs.
We are a fast-paced work environment, with ample opportunities for growth.
We work hard, have fun, and love what we do.
We value employees who want to make work a great place for great people, thrive in working as a part of a team, continually deliver an exceptional experience, and have a drive to improve the wellbeing of others.
Pack Health is seeking a Member Success Representative (Bilingual - Spanish, a plus) whose primary responsibility is to engage directly with potential members and members to answer questions, solve member issues, and provide a great member experience.
Member Success Representatives collaborate with members, health care providers, Health Advisors, Operations staff, and other resources to ensure our members have what they need to have a successful engagement with Pack Health.
This is a unique position that requires a problem-solving nature, empathy for members, attention to detail and an organized mind.
Work Location:
Birmingham, AL office location
Responsibilities:
?Obtain member information by answering telephone calls; interviewing members; verifying information.
?Determines eligibility by comparing member information to requirements.
?Identify and solve barriers to help an individual member.
?Provide an above and beyond experience assisting members in locating resources, transferring to the appropriate team member, or answering safety questions.
?Maintains communication equipment by reporting problems.
?Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
?Updates job knowledge by studying new product descriptions; participating in educational opportunities.
?Informs members by explaining procedures; answering questions; providing information.
?Monitor data reported directly by members.
?Use KPIs to assess work performance.
?Assist in various projects throughout the company.
Position Requirements:
?Spanish/Bilingual candidates a plus ?Associate's degree in a healthcare-related field OR 3 years of Telephonic experience ?Must work in office; a regular telework schedule will not be considered ?Valid driver's license.
?Excellent teamwork skills ?The ability to respect people of all backgrounds and act ethically.
?Verbal communication, listening, and phone skills ?Data entry skills ?Customer service and professionalism ?Attention to detail ?Multi-tasking ?High level of emotional intelligence ?Experience with CRM and/or project management software ?Immigration or work visa sponsorship will not be provided Job Type:
Full-time Pay:
From $17.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday No weekends Work setting:
In-person Ability to commute/relocate:
Birmingham, AL:
Reliably commute or planning to relocate before starting work (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
