Rep, Member Success
Birmingham, AL Birmingham, AL Full-time Full-time Estimated:
$39.
8K - $50.
4K a year Estimated:
$39.
8K - $50.
4K a year 4 hours ago 4 hours ago 4 hours ago Overview:
Positions primary responsibility is to engage directly with potential members and members to answer questions, solve member issues, and provide a great member experience.
Member Success Representatives collaborate with members, health care providers, Health Advisors, Operations staff, and other resources to ensure our members have what they need to have a successful engagement with Pack Health.
This is a unique position that requires a problem-solving nature, empathy for members, attention to detail and an organized mind.
Responsibilities:
Obtain member information by answering telephone calls; interviewing members; verifying information.
Determines eligibility by comparing member information to requirements.
Identify and solve barriers to help an individual member.
Provide an above and beyond experience assisting members in locating resources, transferring to the appropriate team member, or answering safety questions.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Informs members by explaining procedures; answering questions; providing information.
Monitor data reported directly by members.
Use KPIs to assess work performance.
Assist in various projects throughout the company.
Qualifications:
QUALIFICATIONS Required Work
Experience:
Experience with CRM and/or project management software Preferred Work
Experience:
N/A Physical and Mental Requirements:
This position may require long periods of sitting or standing Knowledge:
N/A Skills:
Must be proficient in the Spanish language; both speaking and writing skills Excellent teamwork skills Verbal communication, listening, and phone skills Data entry skills Customer service and professionalism Attention to detail Multi-tasking High level of emotional intelligence The ability to respect people of all backgrounds and act ethically.
EDUCATION Associates Degree(Required) Bachelor's Degree LICENSECERTIFICATIONS Valid driver's license(Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
$39.
8K - $50.
4K a year Estimated:
$39.
8K - $50.
4K a year 4 hours ago 4 hours ago 4 hours ago Overview:
Positions primary responsibility is to engage directly with potential members and members to answer questions, solve member issues, and provide a great member experience.
Member Success Representatives collaborate with members, health care providers, Health Advisors, Operations staff, and other resources to ensure our members have what they need to have a successful engagement with Pack Health.
This is a unique position that requires a problem-solving nature, empathy for members, attention to detail and an organized mind.
Responsibilities:
Obtain member information by answering telephone calls; interviewing members; verifying information.
Determines eligibility by comparing member information to requirements.
Identify and solve barriers to help an individual member.
Provide an above and beyond experience assisting members in locating resources, transferring to the appropriate team member, or answering safety questions.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Informs members by explaining procedures; answering questions; providing information.
Monitor data reported directly by members.
Use KPIs to assess work performance.
Assist in various projects throughout the company.
Qualifications:
QUALIFICATIONS Required Work
Experience:
Experience with CRM and/or project management software Preferred Work
Experience:
N/A Physical and Mental Requirements:
This position may require long periods of sitting or standing Knowledge:
N/A Skills:
Must be proficient in the Spanish language; both speaking and writing skills Excellent teamwork skills Verbal communication, listening, and phone skills Data entry skills Customer service and professionalism Attention to detail Multi-tasking High level of emotional intelligence The ability to respect people of all backgrounds and act ethically.
EDUCATION Associates Degree(Required) Bachelor's Degree LICENSECERTIFICATIONS Valid driver's license(Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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