Branch Manager (ExamOne)
OverviewBranch Manager (ExamOne) Hoover, ALMonday to Friday 8:
00AM - 5:
00PM Responsible for overseeing the overall operation of their respective ExamOne branch office with revenue up to $1M annually.
Responsibilities Recruit examiners and collection sites, to ensure that coverage is adequate for all types of collections that may take place in their defined geography.
This will be measured by the office meeting the time service goal set forth for the company and will be reviewed quarterly.
Effectively manage KPI's for each respective territory, including such things as quality and turn-around-time (TAT).
Preparing examiners, or any other fixed collection site, to perform high quality and error free collections for any type of collection that the office is asked to perform.
This will be measured by the office meeting the quality goal set forth for the company and will be reviewed quarterly.
Managing their office's operational expenses to ensure that the branch meets its financial expectations.
This will be measured by the office meeting their budgeted operating margin goal as well as any other goals for initiatives that impact their operating margin and these will be reviewed quarterly.
Coach employees on company operations and initiatives to ensure that the company's strategy is being executed by the respective branch office.
This will be measured by the office's ability to meet the defined operational goals and these will be reviewed quarterly.
Coordinating and communicating with the sales representative, intern or remote sales support for the office on a regular basis as defined by the respective Field Leader to ensure that the branches operations are meeting the client's expectations.
Ensuring that staff has a training and development plan, with an emphasis on CRM, and that these plans are being actively worked on though out the year.
This plan will be developed with the assistance of their respective Field Leader who will be monitoring the staff's execution of it.
Meeting these development goals will be a pre-requisite for advancement.
The branch manager will have a training and development of their own with the same expectations.
Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Interviewing, hiring, and training or causing the training of employees within assigned unit, department or group.
Ensuring a performance appraisal for each individual within the assigned unit, department or group is conducted and completed according to company policy no less than once every 12 months.
Timely and accurate submission of information in accordance with the ExamOne Time and Attendance Tracking policy.
Ensuring that the needs and requests of clients and ExamOne management and staff are responded to in a professional and expedient manner.
This will be measured by responding in the time frame expectation established for a given group and will be reviewed bi-annually.
Observing all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training.
Any other requests to train or mentor collectors, staff, peers or others as requested by the respective Field Leader.
This may require travel outside of the office's defined geography.
Any other requests to support the Insurer and Employer Services division as requested by the respective Field Leader.
Other duties as assigned by the respective Field Leader Qualifications QUALIFICATIONS Required Work
Experience:
3 years in client services operations and customer service processes required.
3 years supervisory experience preferred or several years of experience with ExamOne in a specialized area of concentrations - either field operations or sales Preferred Work
Experience:
Past experience managing a P& L statement desirable.
Physical and Mental Requirements:
Ability to lift 25 lbs.
Ability to sit, squat, reach, bend Ability to operate telephone, cell phone, fax, scanner, i-pad, computer Mental and physical capacity to work 8
hour days Knowledge:
Quality Decision Making Possess strong Ethics and Values Skills:
Proficiency with personal computer applications, including Microsoft Office and Internet Explorer Drive for Results Customer Focus Composure Integrity and Trust Directing Others Action Oriented Motivating Others Dealing with Ambiguity EDUCATION Bachelor's Degree(Required) LICENSECERTIFICATIONS 2023-40163 Recommended Skills Coaching And Mentoring Communication Customer Service Dealing With Ambiguity Decision Making Ethics Estimated Salary: $20 to $28 per hour based on qualifications.
00AM - 5:
00PM Responsible for overseeing the overall operation of their respective ExamOne branch office with revenue up to $1M annually.
Responsibilities Recruit examiners and collection sites, to ensure that coverage is adequate for all types of collections that may take place in their defined geography.
This will be measured by the office meeting the time service goal set forth for the company and will be reviewed quarterly.
Effectively manage KPI's for each respective territory, including such things as quality and turn-around-time (TAT).
Preparing examiners, or any other fixed collection site, to perform high quality and error free collections for any type of collection that the office is asked to perform.
This will be measured by the office meeting the quality goal set forth for the company and will be reviewed quarterly.
Managing their office's operational expenses to ensure that the branch meets its financial expectations.
This will be measured by the office meeting their budgeted operating margin goal as well as any other goals for initiatives that impact their operating margin and these will be reviewed quarterly.
Coach employees on company operations and initiatives to ensure that the company's strategy is being executed by the respective branch office.
This will be measured by the office's ability to meet the defined operational goals and these will be reviewed quarterly.
Coordinating and communicating with the sales representative, intern or remote sales support for the office on a regular basis as defined by the respective Field Leader to ensure that the branches operations are meeting the client's expectations.
Ensuring that staff has a training and development plan, with an emphasis on CRM, and that these plans are being actively worked on though out the year.
This plan will be developed with the assistance of their respective Field Leader who will be monitoring the staff's execution of it.
Meeting these development goals will be a pre-requisite for advancement.
The branch manager will have a training and development of their own with the same expectations.
Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Interviewing, hiring, and training or causing the training of employees within assigned unit, department or group.
Ensuring a performance appraisal for each individual within the assigned unit, department or group is conducted and completed according to company policy no less than once every 12 months.
Timely and accurate submission of information in accordance with the ExamOne Time and Attendance Tracking policy.
Ensuring that the needs and requests of clients and ExamOne management and staff are responded to in a professional and expedient manner.
This will be measured by responding in the time frame expectation established for a given group and will be reviewed bi-annually.
Observing all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training.
Any other requests to train or mentor collectors, staff, peers or others as requested by the respective Field Leader.
This may require travel outside of the office's defined geography.
Any other requests to support the Insurer and Employer Services division as requested by the respective Field Leader.
Other duties as assigned by the respective Field Leader Qualifications QUALIFICATIONS Required Work
Experience:
3 years in client services operations and customer service processes required.
3 years supervisory experience preferred or several years of experience with ExamOne in a specialized area of concentrations - either field operations or sales Preferred Work
Experience:
Past experience managing a P& L statement desirable.
Physical and Mental Requirements:
Ability to lift 25 lbs.
Ability to sit, squat, reach, bend Ability to operate telephone, cell phone, fax, scanner, i-pad, computer Mental and physical capacity to work 8
hour days Knowledge:
Quality Decision Making Possess strong Ethics and Values Skills:
Proficiency with personal computer applications, including Microsoft Office and Internet Explorer Drive for Results Customer Focus Composure Integrity and Trust Directing Others Action Oriented Motivating Others Dealing with Ambiguity EDUCATION Bachelor's Degree(Required) LICENSECERTIFICATIONS 2023-40163 Recommended Skills Coaching And Mentoring Communication Customer Service Dealing With Ambiguity Decision Making Ethics Estimated Salary: $20 to $28 per hour based on qualifications.
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