Inside Sales/ Customer Service Representative
Position SummaryThe Customer Service Representative provides world-class customer support to both internal and external customers while maintaining complete awareness of all matters affecting a defined region of customers.
The customer Service Representative follows all internal policies and procedures to help meet company goals for revenue growth and profitability.
In this role you will:
Communicate directly with customers and outside sale representatives via phone and email to represent the company and obtain orders.
Advise customers of availability, price, and terms in line with standard parameters.
Coordinate with other departments and divisions to quote lead times and delivery dates for products that are not in stock.
Accurately process all customer requests including orders (received via phone, fax, or electronically from Manufacturers reps, distributors, OEMs & internal sales personnel), Return Material Authorizations and credit requests in the appropriate database.
Follow up as necessary with other departments (e.
g.
Operations, Purchasing, Shipping & Finance) to ensure delivery dates are met, and proactively communicates delayed shipments to customers.
Resolve problems with shipments or invoicing.
Issues Return Goods Authorizations and enter replacement orders as necessary Raise the appropriate quality notifications to ensure the root cause of issues are addressed.
Coordinates with production, engineering, and accounting departments for the processing of credits, warehouse releases, and returned materials authorization.
Be responsible for ensuring issues are escalated to managers for prompt investigation and action as required QualificationsRequired (Basic)
Qualifications:
Bachelors degree from an accredited institution, or equivalent experience Experience working in a mechanical or industrial related industry Good mechanical aptitude to understand product applications at the end-user level Proficient in Microsoft Office applications (particularly Outlook, Word, & Excel) Strong interpersonal and communication skills, and the ability to effectively interact with customers, subordinates, and other members of management via the phone, e-mail, and other written and verbal communication mediums Must be able to maintain a positive attitude under stress Preferred
Qualifications:
Microsoft AX experience preferred 3 years inside sales or customer service experience Experience in the pipe & fittings market Recommended Skills Communication Customer Service Databases Finance Mechanical Aptitude Microsoft Excel Estimated Salary: $20 to $28 per hour based on qualifications.
The customer Service Representative follows all internal policies and procedures to help meet company goals for revenue growth and profitability.
In this role you will:
Communicate directly with customers and outside sale representatives via phone and email to represent the company and obtain orders.
Advise customers of availability, price, and terms in line with standard parameters.
Coordinate with other departments and divisions to quote lead times and delivery dates for products that are not in stock.
Accurately process all customer requests including orders (received via phone, fax, or electronically from Manufacturers reps, distributors, OEMs & internal sales personnel), Return Material Authorizations and credit requests in the appropriate database.
Follow up as necessary with other departments (e.
g.
Operations, Purchasing, Shipping & Finance) to ensure delivery dates are met, and proactively communicates delayed shipments to customers.
Resolve problems with shipments or invoicing.
Issues Return Goods Authorizations and enter replacement orders as necessary Raise the appropriate quality notifications to ensure the root cause of issues are addressed.
Coordinates with production, engineering, and accounting departments for the processing of credits, warehouse releases, and returned materials authorization.
Be responsible for ensuring issues are escalated to managers for prompt investigation and action as required QualificationsRequired (Basic)
Qualifications:
Bachelors degree from an accredited institution, or equivalent experience Experience working in a mechanical or industrial related industry Good mechanical aptitude to understand product applications at the end-user level Proficient in Microsoft Office applications (particularly Outlook, Word, & Excel) Strong interpersonal and communication skills, and the ability to effectively interact with customers, subordinates, and other members of management via the phone, e-mail, and other written and verbal communication mediums Must be able to maintain a positive attitude under stress Preferred
Qualifications:
Microsoft AX experience preferred 3 years inside sales or customer service experience Experience in the pipe & fittings market Recommended Skills Communication Customer Service Databases Finance Mechanical Aptitude Microsoft Excel Estimated Salary: $20 to $28 per hour based on qualifications.
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