Senior Desktop Support Lead
We are seeking a Senior Desktop Support Lead to oversee and manage our desktop support team at AFC's IT department.
In this role, you will be responsible for providing technical guidance, resolving complex issues, and ensuring a smooth computing experience for all employees.
Your leadership will be crucial in maintaining our IT infrastructure and delivering exceptional customer service.
Responsibilities:
oLead and mentor the desktop support team, ensuring efficient task assignment and meeting service level agreements.
oProvide high-level technical support for hardware, software, and network-related challenges.
oManage incident queues, analyze trends, and implement proactive solutions to minimize recurring issues.
oAdminister end-user devices, software installations, and user accounts while ensuring security compliance.
oCollaborate with other IT teams for infrastructure support and assist with IT projects.
oDevelop and maintain documentation and conduct training sessions for end-users.
oManage vendor relationships and procure necessary IT resources.
Requirements:
oBachelor's degree in IT, Computer Science, or equivalent experience.
oMinimum 5 years of experience in desktop support or IT administration.
oPrior leadership experience is preferred.
oStrong technical skills in desktop hardware, operating systems, and productivity software.
oFamiliarity with networking concepts and protocols.
oExcellent communication and problem-solving abilities.
There may be additional duties assigned to the job depending on staffing.
Join us as the Senior Desktop Support Lead and contribute to a seamless IT environment that empowers our teams to succeed.
PS:
It's All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare.
Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine.
Ranked by Inc.
magazine as one of the fastest-growing companies in the U.
S.
, AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission.
We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location.
Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner.
Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer Recommended Skills Administration Business Relationship Management Communication Desktop Support Information Technology Infrastructure Management Estimated Salary: $20 to $28 per hour based on qualifications.
In this role, you will be responsible for providing technical guidance, resolving complex issues, and ensuring a smooth computing experience for all employees.
Your leadership will be crucial in maintaining our IT infrastructure and delivering exceptional customer service.
Responsibilities:
oLead and mentor the desktop support team, ensuring efficient task assignment and meeting service level agreements.
oProvide high-level technical support for hardware, software, and network-related challenges.
oManage incident queues, analyze trends, and implement proactive solutions to minimize recurring issues.
oAdminister end-user devices, software installations, and user accounts while ensuring security compliance.
oCollaborate with other IT teams for infrastructure support and assist with IT projects.
oDevelop and maintain documentation and conduct training sessions for end-users.
oManage vendor relationships and procure necessary IT resources.
Requirements:
oBachelor's degree in IT, Computer Science, or equivalent experience.
oMinimum 5 years of experience in desktop support or IT administration.
oPrior leadership experience is preferred.
oStrong technical skills in desktop hardware, operating systems, and productivity software.
oFamiliarity with networking concepts and protocols.
oExcellent communication and problem-solving abilities.
There may be additional duties assigned to the job depending on staffing.
Join us as the Senior Desktop Support Lead and contribute to a seamless IT environment that empowers our teams to succeed.
PS:
It's All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare.
Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine.
Ranked by Inc.
magazine as one of the fastest-growing companies in the U.
S.
, AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission.
We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location.
Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner.
Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer Recommended Skills Administration Business Relationship Management Communication Desktop Support Information Technology Infrastructure Management Estimated Salary: $20 to $28 per hour based on qualifications.
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