Manager-Patient Access
Birmingham, AL Birmingham, AL Estimated:
$54.
3K - $68.
8K a year Estimated:
$54.
3K - $68.
8K a year Description Reporting to the Director of Business Office, the Manager of Patient Access works all registration types and supervises all hospital registration and communications personnel for the hospital.
The Patient Access Manager is responsible for the supervision of the Hospital's Patient Registration areas, Inpatient and Outpatient, the Financial Counseling Division, Central Scheduling.
Assists the Director of Patient Access in directing, coordinating and supervising the daily operations of the Patient Access Services Department.
Manages Patient Access staff, processes, policies, and procedures to ensure Patient Access functions are carried out in a timely, accurate, efficient, and customer service-oriented manner.
Manages all activities within the Patient Access department such as, setting and managing department budgets; obtaining patient registration and insurance information; and collecting patient deposits and co-pays.
Duties include guidance and coverage for employees, monitoring of Quality Assurance measures, and oversight in ongoing staff training.
The goal of this position is to ensure high quality service for patients and accuracy of information affecting both pre and post visit services.
Duties 1.
Ensures the accuracy and completeness of daily registrations 2.
Ensures a high level of quality service provided to patients 3.
Responsible for adequate staffing and overage in all Patient Access areas 4.
Responsible for staff development, including training, reviews of progress and communication of findings 5.
Monitors all Patient Access processes generally and individual workers specifically to assure compliance with department policies & procedures 6.
Monitors staff production 7.
Monitors scheduling interaction and performance with physicians and patients to ensure appropriateness 8.
Offers guidance to employees related to Point-of-Service collective activity 9.
Ensures proper utilization of purchased software:
10.
Goals and objectives set in conjunction with the Director of Patient Financial Services are expected to be met or exceeded 11.
Keeps up to date on changes imposed by Medicare, Medi-Cal, Commercial Insurance as well as Federal and State laws impacting health care 12.
Ensures appropriate utilization of human resources during vacations, Illness or other events that may arise 13.
In concert with the Director of Patient Financial Services, will participate in the recruitment, scheduling and discipline of staff 14.
Problem situations are to be resolved appropriately and independently 15.
Sets priorities appropriately 16.
Ensure Director of Patient Financial Services are informed of any unusual and significant issues that may affect patient satisfaction, timeliness of services or reimbursement or general patient flow 17.
Must be capable of performing the tasks required of hourly employees Qualifications Qualifications 1.
High School Graduate or Equivalent 2.
Bachelor's Degree in Business Administration, Health Care Management, or related field highly desired 3.
Previous Supervisory experience preferred 4.
Ability to foster an environment that nurtures collaboration, teamwork, and mutual respect.
5.
Analytical ability required to evaluate processes and to recommend improvements as necessary 6.
Good oral and written communication skills to work with patients, physicians and department staff 7.
Strong commitment to formalized orientation and training of staff on an on-going basis Lifting Requirements Sedentary- Generally lifting not more than 10 lbs maximum and occasionally lifting and/or carrying such articles as ledgers, files and small items.
8.
3-5 years healthcare experience in Patient Access, Patient Accounts, or related area.
Knowledge of patient registration / billing system preferred.
Primary Location:
Callahan Eye Hospital Job Category:
Other Organization:
992007000 Callahan Eye Foundation Hospital Employee Status:
Regular Job Level:
Manager Shift:
Day/1st Shift.
Estimated Salary: $20 to $28 per hour based on qualifications.
$54.
3K - $68.
8K a year Estimated:
$54.
3K - $68.
8K a year Description Reporting to the Director of Business Office, the Manager of Patient Access works all registration types and supervises all hospital registration and communications personnel for the hospital.
The Patient Access Manager is responsible for the supervision of the Hospital's Patient Registration areas, Inpatient and Outpatient, the Financial Counseling Division, Central Scheduling.
Assists the Director of Patient Access in directing, coordinating and supervising the daily operations of the Patient Access Services Department.
Manages Patient Access staff, processes, policies, and procedures to ensure Patient Access functions are carried out in a timely, accurate, efficient, and customer service-oriented manner.
Manages all activities within the Patient Access department such as, setting and managing department budgets; obtaining patient registration and insurance information; and collecting patient deposits and co-pays.
Duties include guidance and coverage for employees, monitoring of Quality Assurance measures, and oversight in ongoing staff training.
The goal of this position is to ensure high quality service for patients and accuracy of information affecting both pre and post visit services.
Duties 1.
Ensures the accuracy and completeness of daily registrations 2.
Ensures a high level of quality service provided to patients 3.
Responsible for adequate staffing and overage in all Patient Access areas 4.
Responsible for staff development, including training, reviews of progress and communication of findings 5.
Monitors all Patient Access processes generally and individual workers specifically to assure compliance with department policies & procedures 6.
Monitors staff production 7.
Monitors scheduling interaction and performance with physicians and patients to ensure appropriateness 8.
Offers guidance to employees related to Point-of-Service collective activity 9.
Ensures proper utilization of purchased software:
10.
Goals and objectives set in conjunction with the Director of Patient Financial Services are expected to be met or exceeded 11.
Keeps up to date on changes imposed by Medicare, Medi-Cal, Commercial Insurance as well as Federal and State laws impacting health care 12.
Ensures appropriate utilization of human resources during vacations, Illness or other events that may arise 13.
In concert with the Director of Patient Financial Services, will participate in the recruitment, scheduling and discipline of staff 14.
Problem situations are to be resolved appropriately and independently 15.
Sets priorities appropriately 16.
Ensure Director of Patient Financial Services are informed of any unusual and significant issues that may affect patient satisfaction, timeliness of services or reimbursement or general patient flow 17.
Must be capable of performing the tasks required of hourly employees Qualifications Qualifications 1.
High School Graduate or Equivalent 2.
Bachelor's Degree in Business Administration, Health Care Management, or related field highly desired 3.
Previous Supervisory experience preferred 4.
Ability to foster an environment that nurtures collaboration, teamwork, and mutual respect.
5.
Analytical ability required to evaluate processes and to recommend improvements as necessary 6.
Good oral and written communication skills to work with patients, physicians and department staff 7.
Strong commitment to formalized orientation and training of staff on an on-going basis Lifting Requirements Sedentary- Generally lifting not more than 10 lbs maximum and occasionally lifting and/or carrying such articles as ledgers, files and small items.
8.
3-5 years healthcare experience in Patient Access, Patient Accounts, or related area.
Knowledge of patient registration / billing system preferred.
Primary Location:
Callahan Eye Hospital Job Category:
Other Organization:
992007000 Callahan Eye Foundation Hospital Employee Status:
Regular Job Level:
Manager Shift:
Day/1st Shift.
Estimated Salary: $20 to $28 per hour based on qualifications.
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