Field Support Specialist

Company Name:
Robert Half Technology
3-6 Month Contract to Hire Field Support Specialist JOB SUMMARY: The IT Field Support Specialist is responsible for the daily operation, support, and maintenance of IT enterprise services and solutions while also providing end user support to internal and external users by leveraging various technologies. Moreover, the IT Field Support Specialist will have ultimate support responsibility within a given region to support existing or new base sites. DUTIES: Primary responsibilities include: Administers and supports laptops, desktops, workstations, mobile devices, and applications Actively updates existing or creates new procedures relating to the IT Operations groups responsibilities. Owns assigned projects and tasks within the IT Operations team Visit base sites periodically to address tasks that cannot be completed remote WORKING CONDITIONS AND PHYSICAL EFFORT: Work is normally performed in a typical interior/office work environment, but regular travel to base sites and to other company locations is required No or very limited exposure to physical risk May be required to sit for long periods of time May be required to lift 50 lbs. or more
With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI and the Microsoft Partner program, we have access to client companies that other staffing firms don''t. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package. Robert Half Technology is an Equal Opportunity Employer. In 2013, our company once again was listed on FORTUNE magazine''s list of "World''s Most Admired Companies." (March 18, 2013). Apply for this job now or contact our branch office at o learn more about this position. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Req ID: 04
Functional Role: Desktop Support
Country: USA
State: AL
City: Birmingham
Postal Code: 35243
Compensation: DOE
Requirements: QUALIFICATIONS: A. Education: Associates degree (Bachelors degree preferred) or equivalent work experience is required B. Skills: Strong interpersonal skills Good communication and documentation skills Demonstrate ability to learn and support new applications and technologies Relentless focus on providing a high degree of service by taking ownership of projects, tasks, and trouble tickets Proactively identify and recommend updates or changes to existing processes, software, or hardware. Value self-accountability by taking ownership of assigned tasks and projects Demonstrate the ability to complete initiatives and projects on time Demonstrate the ability to minimize travel to base sites while providing timely and effective support to bases in the specified region C. Experience: Three years of experience in providing end-user technology support Proficient knowledge of: o Windows, Microsoft applications (Office suite, Dynamics, Lync) o Enterprise ticketing and asset management solutions (IT360, Altiris, SCCM, LANDesk) o System imaging and deployment (Ghost, MDT) o Scripting and automation tools (PSTools, PowerShell) o Mobile devices (iOS and Android devices, wireless data cards) o Antivirus and malware clients o Computer components (video cards, processors, RAM, SSD, HD) Intermediate knowledge of: o Windows Server, Exchange, Citrix, e-Faxing solutions o Basic enterprise network knowledge (network infrastructure, firewalls, proxy, VPN) o VoIP and RoIP technologies o Network administration o Telecommunications wiring

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