Call Center Rep 1

Company Name:
America's First Federal Credit Union
Post Date 3/31/2014
Title Call Center Rep 1
City Birmingham
State AL


To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area.

Essential Functions & Responsibilities:

Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that re within their authority; refers problems that are beyond their authority to their supervisor along with their recommendation.
Assists members and employees with electronic services including mobile banking, remote deposit capture, home banking, online accounts and web loan payments.
Takes credit applications received by phone and forwards the application to a Loan Specialist for processing.
Identifies cross-sell opportunities and cross-sells services to members.
Ensures the appropriate records are maintained and required reports are prepared.
Provides check and deposit verification for merchants.
Performs other job related duties required or assigned.

Knowledge, Skills and Abilities:

Experience One year to three years of similar or related experience.

Education A high school education or GED.

Interpersonal Skills Work normally involves contact with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Other Skills Good listening and telephone skills; able to operate a 10-key calculator, and computer keyboard; able to make decisions with minimum information.

Physical Requirements Light lifting required.

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