Branch Operations Coordinator

Company Name:
Branch Operations Coordinator(
# Job Number:
_Position Summary: _
This position will be responsible for all Administrative/Service functions that contribute to Penske Truck Leasing''s success in servicing our customers in a fast paced environment. The candidate selected for this position will be developed by the district leadership team and has regular interaction with all departments in the organization (Rental, Maintenance, Sales) with leadership at both the district and area level.
The Business Management Trainee position is designed to introduce a new associate to many aspects of Penske''s operations and provide a foundation in which to develop in future positions, including leadership. Penske is committed to developing associates through use of on the job training, in-house formal training programs, and eLearning.
_Major Responsibilities:_
Handle inbound and outbound customer calls expertly
Be able to assist every customer, on every call
Schedule preventative maintenance services with our contract customers to assure 100% compliance necessary to maintain the vehicles
Provide assistance at Rental Counter during "All Hands on Deck"
Asset Management; Control offlease and sale truck inventory
Assist the service department with inventory and parts management
Manage the licensing of vehicles assigned to our District and Branch locations
Prepares, issues, and sends out receipts, bills, and invoices to our customers
Review and analyze established Penske operational reports, presenting findings to district leadership
Other projects and tasks as assigned by supervisor
At least 1 year of customer service experience as a RMT with Penske
As this is an entry level development position recently obtained Bachelor''s degree required
Prior automotive industry experience is preferred
Proficiency with computer, including Microsoft Word, Excel, and PowerPoint are required
Strong written and verbal communication is required
Strong organizational skills and ability to multi-task are required
Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required
_Physical Requirements:_
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.
While performing the duties of this Job, the associate is regularly required to stand; walk; sit and talk or hear.
The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The associate must regularly lift and /or move up to 25lbs/12kg, occasionally lift and/or move up to 50lbs/23kg.
Penske Truck Leasing Co., L.P., headquartered in Reading, Pa., is a joint venture among Penske Corporation, Penske Automotive Group and General Electric. A leading global transportation services provider, Penske operates more than 200,000 vehicles and serves customers from more than 1,000 locations in North America, South America, Europe and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, transportation and warehousing management, and supply chain management solutions. Visit / to learn more about the company and its products and services.
Penske is an Equal Opportunity Employer
Work Locations: 312 28th St North 312 28th St North Birmingham, AL 35203
Primary Location: United States-Alabama-Birmingham
Job: Administrative
Penske (Oracle) Job Name: PTL.Branch Operations Coordinator
Req ID: 1403004

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