Service Technician

Company Name:
Bright House Networks
### Job Description
OVERVIEW STATEMENT
Bright House Networks is an award-winning company made up of friendly employees who go above and beyond to provide exceptional customer service. Our strength is in our employees. Customer loyalty is our top priority, and our employees are committed to building unique relationships in a fast-paced team environment. Bright House Networks encourages a positive, supportive and open culture which rewards employee accountability and grants empowerment for all members of our team. Our commitment to diversity guarantees we employ the best.
PURPOSE
Complete installations/service work to provide cable television, phone and internet services to subscriber residences. Includes working from the tap to approved customer devices and equipment, HSD Modem, and BHN installed devices and services or customer phone.
ESSENTIAL FUNCTIONS
Completes New Connect, Re-Connect and Change of Service Installations, Upgrades, Down Grades and disconnects.
Installs system traps to prevent theft of service and validate customers are only receiving services ordered at time of install.
Installs and provides customer education on all Bright House Networks issued equipment and services, HDTV configuration, Surround Sound Systems, Gaming Systems, Wireless Networks and connection of personal computers and devices utilizing the internet to connect to BHN services.
Resolve subscriber service issues from the tap that feeds the subscriber to the television, customer devices and equipment, HSD Modem, any BHN installed device or customer phone.
Installs additional RF outlets and repairs or replaces outlets in Single Family homes, Multiple Dwelling Units and apartment complexes utilizing standard cable routing techniques such as wall fishes, through wall drilling and installation of conduit.
### Required Skills
Proper use of county/city and system maps.
Utilize instruments such as Cable Locators / Leakage Detector, Volt Ohm Meter's, Signal Level Meters & Modem Analyzers and other system specific tools.
Calculate RF losses using available data as it pertains to CATV, HSD and Phone.
Detect, repair and record signal leakage when located.
Utilize online diagnostic tools and perform whole house certification checks.
Identify Plant Damage and submit proper paperwork for repair/replacement.
Complete all assigned paperwork in a professional and accurate manner to avoid loss of equipment, ensure proper billing and properly close out all work utilizing the correct completion or resolution codes.
May be required to work various shifts and function on a 24-hour on-call basis which may include weekends.
Required to promote and sell services to new and existing Customers.
Professional contact and conduct with all customers and the general public is required with all interactions.
All other duties as assigned.
PHYSICAL REQUIREMENTS
Repetitive lifting of weights of up to 80 lbs.
Both from the floor to shoulder and from shoulder up.
Use of construction equipment requiring exertion of up to 50 lbs.
Repetitive crawling, stooping, reaching, pushing, twisting, pulling, digging and ladder climbing.
Wear protective equipment.
Work outdoors year round.
WORKING CONDITIONS
Exposure to heights, confined spaces, heat, cold, other weather conditions, various living environments and foliage.
Must adhere to company uniform and appearance standards.
May be required to work flexible schedules.
Works alone.
Must be able to manage multiple priorities.
Must be able to climb ladders and work on aerial cable plant and structures from 6' foot and 28' foot Extension ladders.
### Required Experience
High school graduate or equivalent.
Understanding in electronics, computers, mechanical aptitude and troubleshooting skills desired.
Bright House Networks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.
REQNUMBER: 220751
JOBCOMPANY: Bright House Networks
JOBLOCATION: Birmingham, AL, US

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