Computer Systems Analyst/Engineer- Energy Management Systems

Company Name:
Southern Company
This position is responsible for user management, customer fulfillment and monitoring integration for the computer based systems provided by the Energy Management Systems (EMS) department within Southern Company Services Transmission. These systems include Siemens Spectrum 3, EMS 2000, Energy Logs Data System (ELDS), eDNA Historian, EMS Caf , Offline Power Network Applications (OPNA), Inter-regional Security Node (ISN), and others. This position supports the 24x7x365 staff that provides frontline communications, monitoring, support, diagnosis, resolution and coordination with EMS department personnel for second and third tier support and may be occasionally called on to provide coverage of the 24x7 shift operations. There is one (1) position to be filled, located in Birmingham at the APC headquarters.
Job Responsibilities
General system administration of various Windows and UNIX systems, including user account management
Perform problem event and root cause analysis on an as-needed basis
Maintain and provide process improvements to the EMS problem ticketing system and Unified Monitoring tools
Assist in Certificate Management on customer systems
Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback
Occasionally cover portions of the 24x7 support shift, as needed
CANDIDATE QUALIFICATIONS
Education & Experience
Formal education in Computer Science, Electrical Engineering or MIS is preferred
Equivalent experience in real time systems environments and technologies will be considered

Knowledge, Skills, & Abilities
Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner
Ability to apply excellent customer service skills
Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements
Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system
Ability to follow and properly apply both EMS Department Change Management and EMS Operations Center procedures
Working knowledge of Windows based operating systems required
Working knowledge of Solaris, AIX or other UNIX based operating systems required
Working knowledge of distributed computer networks including but not limited to: routers, switches, hubs and firewalls
Software integration, scripting and/or software development experience is a plus
Ability to build and maintain relationships with key customers
Ability to occasionally work nights, weekends and holidays in support of the rotating shift
Critical thinking and problem-solving abilities
Southern Company (NYSE: SO) is a super-regional energy company with more than 32,000 megawatts of electric generating capacity in the Southeast. It is one of the largest producers of electricity in the U.S. Southern Company is the parent firm of Alabama Power, Georgia Power, Gulf Power, Mississippi Power, Savannah Electric, Southern Nuclear, Southern Power, Southern Company GAS, Southern LINC and Southern Telecom.
FORTUNE magazine has named Southern Company "most admired" electric and gas utility in for the last three years.Southern Company brands are synonymous with excellent customer service, high reliability, and prices that are 15 percent below the national average.
We offer a competitive compensation package. Equal Opportunity Employer.
Operating Company: Southern Company Services
State-Region: Alabama-Metro Birmingham/Eastern AL
Job Level: Individual Contributor
Work Locations: APC Corporate Headquarters - 600 North 18th Street 600 North 18th Street Birmingham 35203
Req ID: SCS2004159

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