Chili's Area Operations Director

Places priority on coaching and developing others, continually coaching new and tenured team members to increase functionally and effectiveness.
Builds a talent succession pool to increase successors.
Understands and values diversity, recruits and promotes a diverse workforce.
Builds and leverages networks within and outside the company.
Encourages and promotes an open exchange of information.
Communicates in a professional manner - written, verbal, chooses correct format for messages.
Achieve results through and with others, measures successes in terms of results achieved.

Key Performance Elements/
Essential Functions:
o Oversee Performance Management Program
o Actively recruit, hire, and develop team
o Ensure restaurant/area workforce is reflective of restaurant community
o Maintain consistent communication with restaurants
o Daily restaurant visits to evaluate operations, talent, and guests experiences
o Manage and improve operating standards, consistent from restaurant to restaurant
o Supervise new restaurant opening processes
o Create business development plans for low performing restaurants
o Manage area plan/budget
o Hold teams accountable to sales and profit goals
o Facilitates change implementation at restaurant level
o Implement fiscal year initiatives
o Evaluate corporate reports to maximize operating results
o Oversee test restaurant operations
o Facilitates and/or participates in a variety of conferences and meetings
o Partners with local charities
o Stays up-to-date with competitive trends
Essential Competencies:
o Leadership: Coach and develop people, build talent pools
o Interpersonal: Leverage individual and cultural diversity, build relationships
o Communication: Foster open communication, write effectively
o Motivation: Drive for results
o Self-Management: Adaptability, inspire trust, career and self-development
o Thinking: Drive execution, manage and improve processes
o Strategic Management: Analyze issues
o Business Knowledge: Industry knowledge
o Degree and/or 10 years of business operations experience
o Strong financial acumen

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