EBanking Fraud Analyst (Sun. - Thurs.)

At Regions the Fraud Specialist III monitors fraud prevention reports to ensure appropriate steps are taken to reduce possible losses.
Primary Responsibilities
?Responsible for researching and analyzing issues related to customer accounts
?Identifies valid and fraudulent charges, setting up fraud files, using multiple research techniques to resolve issues, reconciling and summarizing fraud losses and communicating with customers to notify of inquiry and problem resolution
?Monitors fraud prevention reports and ensure appropriate steps are taken to reduce possible losses
?Analyzes suspicious activity on customers' accounts and researches past history for customer activity
?Contacts account officer(s) to assist in verification of items
?Maintains company fraud database records
?Responds to emails, phone calls and voice mails from branches and account officers
?Completes database for Suspicious Activity Report (SAR) referrals
?High school diploma or GED and five years directly related work experience
?Strong organizational, analytical and judgment skills
?Ability to work independently with minimal instruction
?Efficient in handling and dealing with peak work volumes
?PC proficient (i.e. Microsoft Office Suite)
?Five years banking loss prevention experience requiring excellent judgment skills
?Bachelor's degree in a related field
?Experience in the following systems (for DC Fraud Monitoring): PRM, VRM, Mainframe and SQL Database
Additional Responsibilities:
Review Debit, Credit, HELOC cards and Western Union transfers for potentially fraudulent activity
Contact customers
Maintain a high level of proficiency with Fraud Monitoring Systems
Strong balance on reviewing alerts and answering inbound calls
Additional Requirements:
Excellent oral and written communication
Excellent time management
Consistently apply sound business judgment
Ability to work in a time-sensitive high volume environment
3 years of Banking experience with emphasis in loss prevention, card processing or fraud related experience
Additional Preferences:
Extensive knowledge of Debit/Credit Card Fraud
Experience in ACI's fraud detection systems and or experience with VISA Fraud detection systems
Must be able to work Sunday- Thursday 1pm 10pm
Must be able to work holidays
EEO / AA / Minorities / Females / Disabled / Veterans

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