Billing Specialist

TekLinks is seeking a Billing Specialist to perform billing related duties across the entire customer base. This position is responsible for identifying and completing billing changes and maintaining accuracy of customer accounts. This includes setting up customer agreements, utilizing the various systems to perform billing audits, coordinating with the technical staff to identify actual usage.
Essential Duties and Responsibilities:
Oversee new customer setup and set up new agreements
Coordinate with technical team on billing changes and pro-rated invoices for new or off-boarding customers.
Periodically bill customers for services, including new agreements, monthly recurring services, hourly invoices and flat fees.
Conduct periodic billing audits based on system data.
Perform project closure and prepare final invoice.
Process managed services and engineering credit memos.
Responds to inquiries and resolve billing issues.
Ad hoc reporting as needed.
Assist with annual financial audit.
Education / Experience
Bachelor's Degree in a Business Related Field or Associates Degree
2 - 4 years of billing experience
Great Plains experience preferred
ConnectWise experience strongly preferred
Advanced Excel skills
Ability to meet strict deadlines
Problem-solving skills
Detail oriented
Customer service skills
Motivated to excel in a rapidly-growing, fast-paced environment
Typical workweek is 40 hours, but it may be necessary to work more (45 hrs.) to meet deadlines.
Salary commensurate with experience.
Ability to work in a team environment. Accounting department consists of 10 people performing various functions.
Knowledge of:
Principles and practices of accounting.
Office practices, procedures, and machines.
Operation of computer terminal.
Skill and Ability to:
Apply and adapt established methods to a variety of accounting transactions and
problems.
Perform mathematical calculations with speed and accuracy.
Communicate effectively in writing an orally.
Establish and maintain effective working relationships with others.
Additional Duties & Responsibilities
Backup support to the billing team
Prepares a variety of reports.
Assures proper coding/classification of all invoices.
Updates job knowledge by participating in educational opportunities.
Recommends revisions in existing processes and policies.
Confers with peers and maintains liaison with departments.

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