Digital Communcations Specialist

At Regions the Contact Center Specialty Representative I responds to a high volume of customer inquiries about products and services.
Primary Responsibilities
Provides excellent customer service and provide answers to client questions within set standards
Identifies and meets customer needs through providing advice, guidance and education to customers on the full ranges of bank products and services Regions offers
Achieves or exceeds performance targets monthly for quality assurance, efficiency, and meeting customer needs
Uses effective sales and inbound/outbound telephone techniques to solidify and build client relationships
Completes all required documentation to meet client needs
Follows-through on customer inquiries, requests or complaints
Resolves issues promptly
Places follow-up telephone calls to customers as necessary
Acts as a subject matter expert for one or more of the following: Electronic Banking, Revolving Credit, IRA, Credit Card or Support
Other duties as assigned
This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.
This position is incentive eligible.
Requirements
High School Diploma or Equivalent
Two years of customer service experience preferably in a sales environment
Preferences
Contact Center experience strongly preferred
Banking/Finance experience strongly preferred
Bachelor?s Degree
Additional Preferences
Availability:
Must be available to work Monday through Friday 8am to 5pm for the first five weeks of employment.
After first five weeks, must be available to work:
8-hour work days Monday-Friday with a schedule between 8am-7pm
2 out of 5 Weekends with a 4hr-6hr shift on Sat between 8am-2pm
Benefits:
Medical, dental, vision, and life insurance
Paid time off including vacations and holidays
401K and Tuition Reimbursement
Opportunity for growth
Excellent Incentive plan
You will receive anassessment test that must be taken within 3 days of your application submission . If you previously completed an online assessment for a Contact Center position, you must click the link for each job posting to be considered . Clicking will authenticate your name and update your information. We look forward to receiving your completed assessment.
EEO / AA / Minorities / Females / Disabled / Veterans
EEO / AA / Minorities / Females / Disabled / Veterans
Job Customer Service/Call Center
Title: Digital Communcations Specialist
Location: Alabama-Hoover
Requisition ID: 1612837 588bbd3a2e0c4b1e97885f7d3286d714

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