Laboratory Specialist- Little Rock, AR/Dallas, TX

Laboratory Specialist- Little Rock, AR/Dallas, TX
Req ID: 2016-3509
Location: AL-Birmingham
Laboratory Specialist- Little Rock, AR/Dallas, TX
The Company:
Ortho Clinical Diagnostics (Ortho) is a leading global provider of in vitro diagnostics. We have an established track record for providing high-quality products and services to the global clinical laboratory and immunohematology communities. Headquartered in Raritan, NJ, Ortho Clinical Diagnostics has approximately 3,800 employees, serving customers in more than 120 countries.
We are recruiting and retaining the best and brightest around the world. People who are performance driven, want to make a difference and who help us grow our leadership position in a changing marketplace. The power to reimagine starts with empowered people. People who are empowered to grow and given the chance to succeed in ways they hadn?t thought possible before.
Our purpose is simple: to improve and save lives with diagnostics. We do that by reimagining what?s possible. It?s what defines us. It?s the Ortho difference.
The Career Potential:
Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That?s something we can all take pride in as we take this journey together.
The Opportunity:
Ortho Clinical Diagnostics is recruiting for a Laboratory Specialist in the Little Rock, AR territory which will cover AR, and Eastern TX to Dallas, TX. Candidates must reside in the territory.
The Responsibilities:
The Laboratory Specialist is responsible for providing technical and sales support to customers for Ortho Clinical Diagnostics products within an assigned geographic territory. This support is primarily through crossover of new equipment, training, adding new assays and troubleshooting, as well as supporting the sales process within their District.
+ Ensuring thatOrtho System Verification studies and training for new equipment are completed. Upon completion of theOrtho crossover, data is presented to the customer and the new system leading to TOR (Test of Record) in a timely manner.
+ Conducts follow up with customers, and provides continued support/training post implementation.
+ Consults with the customer and local account team in order to ensure optimum utilization ofOrtho products and systems. Initiates and implements assay additions.
+ Works with internal resources and the customer, to resolve technical issues in a prompt and timely manner. This includes escalating complaints received from the customer to the appropriate Customer Support Center, providing all required data and activities and following theOrtho Complaint Handling Procedures.
+ Demonstrates as an active member of the local account team providing pre-sale and post-sale technical support as needed.
Key Responsibilities & Activities:
+ Perform System Verification utilizing proprietary software (and other applicable tools) including calibrations, precision, accuracy, and patient correlation in a timely manner, leading to TOR (Test of Record).
+ Demonstrates knowledge of System verification programs and delivers Data Presentation to the customer.
+ Effectively manages Implementation Projects involving LS time on site to complete System Verifications.
+ Working with the account team, the LS matches level of technical service and support with the strategic needs of the account.
+ Effectively identifies customer needs and product opportunities.
+ Understands and supports theOrtho sales process and territory sales strategies.
+ Demonstrates knowledge of laboratory operations and workflow.
+ Assists customers with additional studies and reagent management as territory demands permit.
+ Provides training and technical support for new customers, and continues support and training for current customers depending on LS availability.
+ Builds relationships with customers and fosters customer satisfaction.
+ Demonstrates knowledge of customer business drivers.
+ Troubleshoots assays, systems, and protocols within the customer laboratory.
+ Demonstrates knowledge of quality control principles and data analysis.
+ Ability to explain the features and benefits of each product or assay available for use on theOrtho Systems to promote maximum use by all current and new customers.
+ Demonstrates knowledge on allOrtho systems operations, utilization and product applications.
+ Demonstrates knowledge of available resources, and shares with customers appropriately.
+ Establishes effective working relationships with internal and external customers as well as team members.
+ Uses effective communication skills, both verbal and written to meet or exceed the customer expectations.
+ Resolves conflicts, working with internal team members, in a timely manner that balances company and customer needs following theOrtho complaint handling process.
+ Demonstrates clear and effective communications with customers.
+ Complies with all company and departmental policies and procedures.
+ Maintains safe driving record and operates vehicle safely in accordance to all safe fleet policies and guidelines (telephones, ergonomics, etc).
+ Current and compliant on all required company training.
+ Fiscally responsible for company resources.
+ Completes required paperwork/feedback in timely manner.
+ Understands company goals; is able to translate those goals into action at the territory level which will lead to achievement of the company Business Plan.
+ Works independently in an unstructured environment; a self-starter and flexible.
+ Demonstrates a strong work ethic and presents a professional appearance.
+ Sets priorities for assigned responsibilities and multiple activities.
+ Behaves with honesty and integrity, treating people with dignity and respect.
+ Honest and truthful; is candid and frank in discussions and dialogue.
+ Shows consistency among principles, values and behavior.
The Individual:
+ BS/BA degree or equivalent certification required
+ Medical Technology degree preferred
+ Minimum of 3 years of experience in clinical chemistry
+ VITROS product knowledge is preferred, not required
+ Ability to stand for long periods of time (8-10 hours)
+ Ability to lift up to 50 pounds.
+ Position requires heavy travel up to 80%, which may include hotel stays and air travel
Equal Opportunity:
_At Ortho Clinical Diagnostics, we are proud of the empowering, inclusive and innovative culture we are growing. Our team is passionate about our work, and brings deep knowledge, industry experience and diverse thinking that drive results, making Ortho a place to grow your career._
_Ortho Clinical Diagnostics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status, or any other characteristic protected by law._
Privacy Statement:
_Your privacy is important to us. By continuing to use our site to apply to this position, you agree to our_ _Candidate Notice_ _, which outlines our privacy policies on information collected during the hiring process._ 98ccf9ef66f54f5b804f58d4d1b928d1

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