RN Care Manager - Nationwide - Work from Home - Bilingual in Spanish, French, or Creole

Role: Telephonic Care Manager
Assignment: Humana At Home
Location: Nationwide - Work at Home
Humana?s dream is to help our members and our own associates achieve lifelong well-being. Use your clinical experience to work with patients and providers in a nontraditional environment where your knowledge will make a difference. Our associates know their work is vitally important; we strive to ensure we provide perfect service with one-on-one member interactions as a coach, personal nurse, or clinical advisor. Humana?s Perfect Service? means getting the basics done right, delivering value and quality, providing guidance on needs, and being engaged with our members. We want to help our members make the right choices to live life fully. We begin that process by connecting our members with an associate who cares.
Assignment Capsule
Be a part of our Clinical Space ?engage our members and guide them to develop lifelong wellbeing and health.
Humana is seeking a Care Manager to telephonically assess Medicare, Commercial and Group Account members in 7 domains of functioning; evaluate member needs and requirements to achieve and/or maintain optimal wellness state. You will guide members and their families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. Work in collaboration with a multi-disciplinary team, employing a variety of strategies, approaches and techniques to manage a member?s physical, environmental and psycho-social health issues.
Other responsibilities include:
Proactive telephonic outreach to eligible Humana members and engage participation in Humana At Home Complex Care Management program.
Actively participate in all enrollment activities.
Complete physical, psychological, emotional and environmental assessments, for the purpose of providing appropriate, timely interventions to ensure provision of optimal care.
Coordinate community care and services as deemed appropriate.
Works Collaboratively with other members of the Humana At Home Interdisciplinary team-to include; Humana At Home Care Managers-Social Services, Field Care Managers and Community Health Educators.
Understand clinical program design, implementation, and management, monitoring and reporting.
Comply with performance and reporting standards as defined by Humana Corporation.
Additional responsibilities as deemed appropriate by Humana At Home leadership.
Role Essentials
Active Registered Nurse (R.N.) license and possess the ability to be licensed as a registered nurse in multiple states without restrictions.
Seasoned professional nurse with 3 years of clinical nursing experience.
Bilingual English and one of the following languages: Spanish, French, or Creole. Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing
Exceptional communication and interpersonal skills.
Ability to interact effectively with multi-disciplinary team members.
Intermediate to advanced computer skills and experience with Microsoft word and excel.
Excellent keyboard and web navigation skills.
Ability to use a variety of electronic information applications/software programs.
Must have a separate room with a locked door that can be used as a home office to ensure you and your patients have absolute and continuous privacy while you work.
Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M
Ability to travel by air if necessary, work and train onsite plus additional travel as needed for ongoing training.
Able to work 40 hours per week between the hours of 8am- 8pm with occasional Saturdays.
Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10-panel drug test
Role Desirables
Bachelor?s degree in Nursing (B.S.N.)
Previous telephonic case management experience working in the medical/insurance field.
Previous managed care experience.
Previous work with vulnerable adults or the geriatric population
Basic knowledge of complex care management and care management principles
Experience with motivational interviewing
Experience with behavior change, health promotion, coaching and wellness.
RN licensure in the states of FL, LA or a Compact state is preferred
Reporting Relationships
You will be in the Humana At Home area under the direction of a Humana At Home Coach.
Additional Information
At Humana, we know your well-being is important to you, and it?s important to us too. That?s why we?re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.
Language Proficiency Testing
Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
Interview Format
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Montage Voice allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Montage Voice interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
The following policy applies ONLY to associates working in the state of Arizona:
Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana has adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.
Job Clinical Innovations and Health Practitioners
Title: RN Care Manager - Nationwide - Work from Home - Bilingual in Spanish, French, or Creole
Location: US
Other Locations: US-Minnesota-Minneapolis, US-Massachusetts-Boston, US-KY-Louisville, US-AR-Rogers, US-New Mexico-Albuquerque, US-Idaho-Meridian, US-New Hampshire-Portsmouth, US-Michigan-Troy, US-NV-Las Vegas, US-New Jersey-Jersey City, US-Oregon-Salem, US-OH-Cincinnati, US-South Dakota-Aberdeen, US-Pennsylvania-Pittsburgh, US-TN-Brentwood, US-GA-Atlanta, US-Connecticut-Bridgeport, US-Maine-Portland, US-Rhode Island-Newport, US-Maryland-Bethesda, US-Montana-Billings, US-Utah-Sandy, US-Vermont-Montpelier, US-Illinois-Chicago, US-Washington-Vancouver, US-Virginia-Glen Allen, US-West Virginia-Charleston, US-AZ-Phoenix, US-WI-Green Bay, US-North Dakota-Fargo, US-Louisiana-Metairie, US-AL-Birmingham, US-Kansas-Overland Park, US-Colorado-Colorado Springs, US-IN-Indianapolis, US-DC-Washington, US-Delaware-Dover, US-South Carolina-Lancaster, US-FL-Tampa, US-New York-Albany, US-Texas-San Antonio, US-Iowa-Davenport, US-North Carolina-Charlotte, US-Mississippi-Ridgeland, US-Nebraska-Omaha, US-Wyoming-Riverton, US-Oklahoma-Tulsa, US-Missouri-Springfield
Requisition ID: 166067 01655191b39e4504afe2cae40eb7952b

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