Patient Account Representative Lead - Onsite

Patient Account Representative Lead - Onsite
Location:
Birmingham, AL
Job Code:
1675
# of Openings:
1
Description
The Patient Account Representative Lead acts as a liaison between Navigant Cymetrix management and the client. This position provides all customer service interactions by telephone, mail and in person at both the hospital and off-site Patient Financial Services locations. Also performs any and all job related duties as assigned.
Essential Job Functions
+ Provide Supervisory assistance and guidance to fellow Patient Account Representatives
+ Data entry
+ Document retrieval
+ Outbound patient calling
+ Mail return
+ Liaison between client and Navigant Cymetrix
Duties and Responsibilities
+ Process and complete all business related requests and correspondence from Navigant Cymetrix.
+ Billing and rebilling of claims to insurance companies.
+ Retrieve all correspondence from client and forward to Navigant Cymetrix for resolution.
+ Complete all assigned projects in a timely manner.
+ Assist client in all requested tasks.
+ Communicate to Navigant Cymetrix management areas of concern or areas of improvement.
Responsibility to Client:
+ Research and respond to all customer inquiries received by telephone, mail and personal interviews.
+ Update patient demographic information and initiate account adjustments.
+ Verify insurance eligibility and coverage, and process accordingly.
Education /Qualifications /Experience
+ 1+ years as a Patient Account Representative Lead or Supervisor
+ High School Diploma and/or a minimum of 1 years? experience with a healthcare provider or an outsourcing company, or 1 year customer service experience.
+ PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential.
+ Ability to initiate and follow through on projects and work independently with minimal supervision required.
Physical and Mental requirements:
+ Constantly operates a computer and other office equipment to coordinate work.
+ Usually remains stationary for the majority of the day.
+ Frequently communicates with clients and coworkers and must be able to share information effectively.
+ Occasional stooping, reaching or kneeling may be necessary to reach into overhead or low cabinets.
+ Regularly uses close visual acuity and operates computer equipment to prepare and analyze and transmit data.
+ Generally works in an office environment.
Navigant Cymetrix is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information or any other basis protected by law, ordinance, or regulation.
NOTE: This job description is not intended to be all-inclusive. An employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Nothing in the above job description alters the ?at will? nature of the employment relationship between the Company and the employees covered by this description. In an at-will situation, either the employer or employee may terminate the employment relationship at any time, with or without warning, and with or without cause, unless there is an existing agreement with express terms and conditions covering its termination. 60e34806a97040a39a75ed6c405db4c5

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