Patient Encounter Specialist

Under general supervision and according to UAHSF established policies and procedures, provides a variety of specialized services in support of the operations of their assigned clinic. May check in scheduled and add-on patients to the clinic, answer telephone and route calls, enter demographic, insurance and charge data into system. Check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to collection, deposit & recording of clinic revenue. Consistently demonstrates outstanding customer service to UAHSF patients, visitors, physicians, and staff.
Position Requirements
Required: Position requires a high school diploma or equivalent. Business Office Education or similar coursework desired. College degree or relevant coursework may substitute for part of experience requirement. Successful completion of all IDX classes is required. A maximum of two attempts will be given. Failure to pass all IDX classes by the second attempt will result in termination of employment. This position is responsible for handling cash as well as other types of payments and will be held accountable for following all procedures and protocol related to issuing receipts, making deposits and documenting transactions appropriately and within the required timeframes. Any violation of the procedures or protocol, as well as any missing monies or inaccurate reporting, will result in disciplinary action, up to and including termination of employment. Successful completion of a credit check, using banking industry criteria, is required in determining the eligibility of candidates. Must consistently meet or exceed all MSO/IDX standards set by organization.
Must: (1) enter 6,000 keystrokes per hour; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (4) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation.
LICENSE, CERTIFICATION AND/OR REGISTRATION:
Required: None
TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one's own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.
UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.

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