Items Processing Electronic Specialist

Items Processing
Reviews images for quality - verifies image quality of the front/back of the image and corresponds with the branch accordingly.
Keys rejected items and performs intermediate balancing functions.
Assists and backs up the daily functions of Item Processing. Employee is cross-trained on the various departmental job functions.
Responsible for daily processing of branch work from the branches through IS Branch: Employee is assigned specific branches to balance which may require corresponding via email, IP message system or phone to resolve any outages.
Monitors incoming work from the branches. Each associate monitors their assigned branches by the batch status to ensure work has been received, continues to update and validates total batches received.
Corresponds with branch personnel on resolving out of balance conditions via IP messaging system, email, and or phone to request for rescans of missing items and correcting deposit outages per branches instructions. This may result in inserting an item(s) from a rescan or making a customer advice.
Runs duplicate detect program and reviews for duplicate checks processed by balancer per designated runs, by IP staff processing inbound files and IP staff creating outbound files then makes adjustments accordingly to the customer and/or Fed for resolution.
Account validation performed by staff on assigned branches and by IP staff on inclearings to repair invalid account numbers
Keys rejected items and performs advanced balancing functions.
Performs daily system/file maintenance - Utilizes remote desktop to log into the RCCS servers, closes and restarts the IP system programs for morning maintenance. Monitors RCCS/Orbo servers to verify transmission of branch work. This on-going review of the RCCS/Orbo servers is to ensure branch work is flowing across for processing.
Performs Remote Deposit Capture (RDC) review of deposits for risk mitigation and tracks approvals for exception conditions.
Creates and processes numerous incoming and outgoing files (Lockbox, RDC, ICL, X9.37 Fed files, ATE files for posting, etc.). Creates system reports for reconciling file totals for outbound ECL files and pulls various reports for reconciling inbound file totals. Troubleshoots issues with files and discrepancies and escalates to management as appropriate.
Re-allocates branches for balancing as team members are out to ensure efficiency of processing branch work and that established deadlines are met. Assists branch personnel with IP issues - works with branches daily on outages and equipment/scanning issues which may require utilizing remote desktop to access the branch IP machine to troubleshoot and resolve the issue.
Troubleshoots and performs maintenance on check scanners. Evaluates condition of equipment and works with 3rd party vendor for resolution as necessary.
Works with our software vendor as problems arise within the IP application and IS Returns application, workflow and transmission by opening a support call, takes ownership of the call, assists the vendor remotely logging into the IP system to resolve the issue and works with Deposit Services with ISReturn issues.
Responsible for balancing the IP system by reviewing system generated reports to overall balancing reports and then balancing to the host upload report incrementally and overall for the day and balancing the RDC system to the report from the RDC system to the report produced from the IP system.
Runs FRB SQL query to repair any invalid RT numbers. Transfers files to host and verifies system is in balance with host, resolving outages as necessary and retransmitting file to host as necessary. Sends emails for confirmations on incoming and outgoing ECLs and responds appropriately with exception issues.
Troubleshoot and escalate to Mgmt. any issues during processing that could impact deadlines of routing work to Data Processing. This is critical to insure that memo posting occurs , that various interim process are kicked off and that nightly processing delays do not occur and that work is accurately posted.
Creates, balances and sends outgoing x9.37 files to the Fed to meet evening deadlines. Dollar values of files may exceed $ 70 million per night.
Responsible for checking off all tasks for the day and insuring that all are successfully completed. All tasks are critical to insuring that all work is processed timely and accurately. Impact can be significant if tasks are missed or not handled correctly.
Responsible for general troubleshooting of branch equipment, scanners and ISBranch Software which may require remotely accessing the branch pc to troubleshoot, repair and or open a support call with OSI, software vendor, taking responsibility to resolution and/or escalating as needed.

Prepares and burns CD's for end of the month statements and prepares report for account analysis for TM.
Maintains daily/monthly reporting of IP processes for management. This requires excel knowledge and ability to run SQL queries.
Independently performs end of day duties that include sending emails to branches for international items to be sent to IP for processing and end of day emails, reviews secure batches to ensure all are approved, performs AIT/ATM scrub, runs final Dup Detect Program and Free Item checker, then performs final balancing, etc.
Performs archiving process that moves data from Raid storage to SAN storage for long term archival. Critical function that insures adequate space for processing and retains required data and images to meet record retention guidelines.
Troubleshoots system or file issues with various vendors, customers and IT staff to resolve processing problems to insure that deadlines are met. Communicates with external customers, technical staff and management regarding status of processing files, issue resolution, etc.
Performs processing of international (Canadian) paper cash letters.
Education experience, skills
High school education required. Some college or college degree preferred. Bank operations and / or item processing experience preferred. Strong computer skills and a good understanding of a computer and network environment are necessary. Keying / data entry or balancing experience preferred. Excellent communication skills and a strong attention to detail are required. Must have strong problem-solving skills and the ability to handle multiple tasks. Must be self- motivated and energetic. Must be able to prioritize as workflow dictates. Must be versatile. Must be able to work under pressure to meet deadlines. Must be able to work in a group environment.
Work Hours
Scheduled work time will be eight hours scheduled between 10:00 AM and 8:30 PM as workflow might dictate. Flexibility with hours is preferred.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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