Manager- Skills Development

Position Description:
Responsible for being the lead maintenance technical and process trainer for the Customer Business Unit (CBU) in addition to the system administrator for the shop management system.
An Associates or Bachelor's Degree in Automotive/Diesel Technology, Transportation Safety or equivalent work experience is required
Minimum of five years experience in a maintenance environment with corresponding certification/qualification
Knowledge of Fleet Management Services and Safety operations required
MS Office experience required and basic computer software proficiency including SMS
Three to five years experience providing technical training is preferred
Post-secondary vocational education strongly preferred
Requires the ability to work with others and to become a full member of a multi-operational team
Excellent interpersonal skills, oral and written communication skills
Field technical and mechanical experience preferred
Must have management skills, verbal and written communication proficiency, influence and negotiation skill, excellent follow-up and time management skills.
The role of the Manager - Skills Development (MSD) is to:
Conduct technical, SMS and some supervisory training for technicians, service island attendants, customer service coordinators, service managers and maintenance managers
Establish training priorities of shop personnel and branches
Communicate identified training needs to corporate staff
Develop training plans and schedules and adapt, if necessary, schedules and plans to meet business conditions (includes vendor training)
Update corporate training records of completed training
Assist corporate in development of new training programs
Identify training treatable needs versus non-training treatable needs
Engage the right resources to develop training solutions
Implement training interventions
Evaluate the effectiveness of training solutions
Maintain a local training resource library
Coordinate ASE participation
Coordinate TTRP (Top Tech Recognition Program) eligibility and CBU level testing
Support and promote safety programs
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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