Toys R Us and Babies R Us Toy Specialist

Toy Specialist
At Toys"R"Us, Inc., we're on a mission to be the best toy and baby retail company in the world! And that means we are laser-focused on delivering joy to kids of all ages, while providing our customers outstanding value and service whenever, wherever and however they choose to shop with us.
But we can't do it alone. We need everyday "superheroes" to help us succeed.
Whether you're an enthusiastic toy collector, gaming guru, grandparent (or mom, dad, aunt, uncle, godparent) of some pretty awesome kids, student or someone looking for a fun place to work, then we're looking for you!
Join more than a team ? become part of the "R"Us family and help bring huge smiles to the faces of kids everywhere. To learn more about who we are and what we're all about, visit or check out our YouTube channel to hear straight from the source ? our valued Team Members themselves!
The Toy Specialist is responsible for consistently delivering superior experiences for "R"Us Customers through the use of suggestive selling techniques which results in the sale of merchandise to our Customers. The Toy Specialist helps promote and sell our service programs such as: Endless Earnings Reward program; Square Trade, the "R"Us Credit Card, Rewards "R"Us Loyalty program, and seminar/events available at the store. As toy authority, the Specialist who works in the toy department must ensure that they ask questions and engage customers to determine the appropriate products to recommend and then help them find the products.
The Toy Specialist is responsible for training and developing our Team Members on Customer Service, selling skills and product knowledge in the Toy Departments. They serve as the subject matter expert and are ensures all business initiatives in their departments are implemented and executed per company policy.
Availability Requirements
The Toy Specialist is a full time position and requires flexible availability including nights and weekends. This position reports directly to the Assistant Store Manager. They will spend the majority of their time (90%) working on the sales floor, devoting that time to selling activities during peak traffic hours.
Demonstrate the use of selling skills by becoming knowledgeable and up-to-date with our product and service offerings:
To ask open-ended discovery questions in order to determine the right product for a Customer based on their needs and/or lifestyle
Utilize product knowledge to assist the Customer with product choices and suggest add-on items to increase items per transaction and average sale
Understand product holds and street dates
Promote and offer applicable services to the Customer such as Endless Earnings Reward program, Square Trade Plans, the "R"Us Credit Card, Rewards "R"Us Loyalty program.
To deliver supreme service using the STAR model with all of our Customers- Every Day, Every Time
Drive sales in Toy department by achieving set goals
Use "Save the Sale" concepts to ensure that we are utilizing all Omni channel options for Customers when items may be out of stock in store
Display a positive attitude while assisting multiple Customers and providing excellent Customer service Learn safety requirements for products and communicate them to Customers to assist in their decision making process
Resolve problems and Customer issues rapidly
Work together with peers and ensure all our Customers' needs are met and exceeded (does it need to say something different?)
Communicate out of stock and other Customer impacting issues to Supervisor immediately
Stay up-to-date on Ads and Promotions as well as store events (Demos, Geoffrey Parades, Trade-Ins, etc.)
Ensure that all displays are in working order for the Customers to demo and that the area is neat and shopable at all times by maintaining Standards of Excellence within department
Conduct product demonstrations to promote sales of items to our Customers
Assist fellow team members with baby registry knowledge
Take initiative to further self-development to promote future growth with "R"Us
Previous experience in a customer service and sales driven retail environment a plus
Must possess a high degree of interpersonal skills with an outgoing, friendly, pleasant personality that represents the "R"Us brand
Excellent follow up skills
Utilize strong communication skills - verbal, non-verbal and display active listening to assist Customers in making their selections
Multi-lingual speaking a plus, but not required
Please note that we recruit for this position on an on-going basis in order to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted. Thank you for your interest in Toys"R"Us! Stay connected with us on Facebook, LinkedIn, Instagram, Twitter & YouTube @ToysRUsCareers.

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