Smartphone Technician

## Position Details
Since its inception in 2009, uBreakiFix has grown to more than 238 stores which have been developed throughout 32 states in the U.S., 4 provinces in Canada and 1 island in the Caribbean. The best part is, we?re currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you someone who appreciates both receiving and delivering excellent customer service? Do you have a desire to learn about and work on and with the latest technology? Well then come join one of the largest and most reputable smartphone repair companies in the US. No prior repair experience is necessary and all training is provided!
About Us:
uBreakiFix, where all your electronic mishaps are welcome! Whether you dropped your iPhone on the sidewalk, or watched your iPod take a bath, let one of our knowledgeable and dedicated technicians take a look at it. Don?t fret if you are not part of the Apple carrying population, we service a wide variety of electronic brands including, Samsung, Blackberry, Motorola, HTC, and LG. We also service a wide variety of tablets, and computers from Dell to Google, and everything in between. We will happily diagnose at any electronic device that troubles you absolutely free of charge! We are committed to providing our customers and their beloved electronics with the highest grade parts and services. We offer free diagnostics, and promise to keep you informed every step of the way on your electronic device?s road to recovery! We are also able to offer many of our repairs and services while you wait so you can be on your way as soon as possible.
Here at uBreakiFix, we remain confident that we are the best at what we do because of our customer?s continued loyalty and positive outward commentary to their respective community. Our trained technicians are able to repair your iPhone, Smartphone, iPod, iPad, tablet, computer, video game console and other electronic devices while maintaining manufacturer standard quality and functionality. Our customer?s continued positive feedback and referrals have allowed uBreakiFix to become one of the world?s leading electronic device repair companies, allowing us to continue to spread our commitment to excellence to communities all over the country!
Whether it?s a shattered screen on your phone or an iPad that won?t charge, let your local uBreakifix take a look at it. We aim to exceed your expectations, and in doing so, are able to offer a 90-day warranty on all services and repairs- let us show you what we can do! Don?t hesitate to visit one of our many repair locations today, where you will be sure to find the most affordable and reliable services in one stop!
Job Title: Smartphone Technician
Pay Rate: $9/hr for Training; $10/hr Thereafter; Salary Increases Every 6 Months pending positive employee performance reviews
Job Purpose: Serves customers by providing the best solution and experience for their technology repair needs.
Minimum requirements:
1-3 years of customer service/retail sales experience preferred
Proven ability to learn new, required skills to ensure the best possible customer experience
Must have the ability and drive to continuously meet monthly sales goals
Basic computer skills
Strong organizational and time management skills
Able to keep your composure when faced with multiple deadlines
Great attention to detail
Ability to work well with others in a small, close knit team
Reliable transportation
Tasks and Responsibilities:
Ensure that customers have an enjoyable experience by providing superior customer service and in turn creating promoters of the brand
Assist customers from initial check in process all the way through to the completion of their repair
Provide recommendations for problem resolution
Diagnose, troubleshoot and repair devices
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Provide additional recommendations for accessory up-selling
Ensure that all repairs meet or exceed uBreakiFix quality standards
Greet customers in a friendly, professional manner and maintain a positive work environment
Answer phone calls to the store with a professional, courteous and friendly demeanor, ensuring that you are always committed to converting the phone call to a store visit
Keep track of all devices and inventory while safeguarding all store stock
Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
Maintain the cleanliness and professional appearance of the store
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.
UBREAKIFIX is an equal opportunity employer M/F/D/V
Title: Smartphone Technician
Location: Birmingham, AL
Compensation: 9/hr Training; 10/hr thereafter
Benefits: TBD
Specific Location: South Birmingham
Brief Overview: Job Description 819ef74ec3984765ad9e844d8711cd24

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