Auto Claim Adjuster Trainee
Infinity Insurance Company is a leader in bringing specialized automobile insurance programs to the marketplace. We deliver innovative products and services that are designed to meet the diverse and evolving insurance needs of consumers.
When we named our company Infinity we knew it was a bold title. Infinity means without end. For more than 50 years, Infinity has done justice to its name, searching for every possible way to offer the best service. The key to our ongoing success is excellence. We strive for excellence in every detail, from our policy offerings and insurance products to our hiring and training programs. We don't take excellence for granted. All of our hard work has paid off. We consistently outperform the industry by making auto insurance more accessible, easier to understand and affordable.
ABOUT THIS POSITION
PURPOSE OF POSITION:
Responsible for the investigation, valuation, establishment of exposure, negotiation and settlement of assigned
property and casualty claims within a stipulated monetary authority. Ensures that all assigned claims are concluded
promptly, equitably and economically within the provisions of the policy contract and in accordance with the
damages presented. Since this is an entry level position, the incumbent works with minimal authority under the
direct supervision.
________________________________________________________________________________________
SPECIFIC ACTIVITIES:
1. Attends a Basic Claims School, together with any other programs of study selected for the
employee's training.
2. Participates in and completes selected Pictorial Courses and other selected self-study courses during a
defined period of time usually not to exceed 90 days.
3. The Claim Adjuster Trainee must maintain a passing average in all formal courses that have been
developed for the individual. An acceptable level of competencies pertaining to the position must be
maintained. Formal Performance Evaluations must result in a Meets Expectations or higher rating.
4. Must begin to prepare for any State Licensing exams required to fulfill licensing requirements in the States
to be handled. If State has required time period to secure license, employee must be in compliance within
that stated time period.
5. For a part of the training period, the Claim Adjuster Trainee may be required to work in other claims
related units or with other claims personnel
6. Upon return to their base office, the Claim Adjuster Trainee handles losses assigned under the
supervision of his/her Manager.
7. Receives a controlled number of new losses daily for handling.
Claim Adjuster Trainee.doc
SPECIFIC ACTIVITIES (CONTINUED):
8. Reviews loss for purposes of coverage verification and potential exposure. Recommends and enters
potential exposures to management for approval within company guidelines.
9. If coverage cannot be verified, refers to Manager for further instructions and completes coverage
investigation as directed.
10. Contacts Insureds and Claimants and conducts an investigation into the facts of the loss as directed by Unit
Manager within company guidelines for Best Practices. Exhibits good customer service in all aspects of
claims handling.
11. Inside positions assign appraisals within company guidelines for Best Practices. If the trainee is in a field
position, he/she completes appraisals using approved physical damage practices.
12. With the guidance of the Manager, determines liability using sound judgement and analysis of available
facts.
13. Answers correspondence received in conjunction with the claim in accordance with state guidelines.
Returns phone calls within company guidelines for Best Practices.
14. Handles all claims within the guidelines of the state to which the trainee is assigned and in conjunction
with the insurance laws and any other laws applicable to that claim. Adheres to Fair Claim Practices Acts
established within a respective state.
15. Makes investigative reports promptly to the file with clear and concise file documentation. Makes initial
reports to the file as directed by management.
16. Communicates effectively both orally and in writing with management and non-management personnel as
well as insureds, claimants, agents, attorneys, appraisers, doctors and other insurance carriers and state
insurance departments.
17. Completes or audits appraisals and verifies amounts together with any applicable medical bills, expense
bills, wage forms or other items which are presented for payment consideration. Pays all medical bills and
expense bills in accordance with the laws established within that state. All payments are to be made within
company guidelines for Best Practices.
18. Negotiates settlement of claims with insureds, claimants and attorneys following established, authorized
settlement authority and under the guidance of the Manager, with loss payments to be entered promptly
into the system.
19. Maintains a working dairy as per Company guidelines for each assigned claim file which includes timely,
accurate entry of data.
Claim Adjuster Trainee.doc
SPECIFIC ACTIVITIES (CONTINUED):
20. Ensures that all subrogation is quickly identified and that proper subrogation letters are sent to responsible
parties and that all salvage is identified and reported to the Salvage Unit for handling. Ensures that
subrogation and salvage is entered into the claim system as quickly as possible.
21. Must have regular predictable attendance.
22. Performs all other duties as assigned.
___________________________________________________________________________________________
WORKING RELATIONSHIPS:
INTERNAL: Customer Services, Accounting, Information Technology, etc.
EXTERNAL: Insureds, agents, lawyers, vendors, body shops, doctors and claimants
_________________________________________________________________________________________
SUPERVISION EXERCISED: None
________________________________________________________________________________________
SPECIALIZED KNOWLEDGE AND/OR SKILL REQUIREMENTS:
1. Four (4) year college degree required. The college degree requirement will be waived for employees who
have completed at least one year in an Infinity Outbound First Notice of Loss Adjuster and/or Sr. First
Notice of Loss Adjuster or Total Loss Specialist position.
2. Must have good computer and time management skills and the ability to juggle multiple tasks at one time.
3. Must have a valid driver's license with an acceptable driving record if hired for a field position.
4. Must have good planning and organizing skills.
5. Must have excellent written and verbal communication skills. Some positions may require English/Spanish
bilingual skills.
6. Must have the ability to deal with challenging situations and people in a professional manner.
Claim Adjuster Trainee.doc
SPECIAL DEMANDS OR WORKING CONDITIONS:
1. Subjected to calls and/or contact from irate or demanding individuals. Must deal with agents, insured,
claimants, attorneys and others with tact and diplomacy. This job requires a high level of tolerance.
2. Must be well organized, be self disciplined and have the ability to handle fluctuating workload based on
claims volume. Overtime may be required.
3. Learns to make decisions quickly with little direct supervision. Decisions made have a considerable human
and financial consequence for the Company and for claimants.
___________________________________________________________________________________________
Employees understand our commitment to a positive work environment and dedication to the utmost in service. Advancement opportunities include skill training and career paths for many positions. We take the time to get to know our customers and recognize the importance of building long-term relationships with our business clients as well as our hardworking employees.
Come see why our team gets the job done right and has fun doing it!
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
When we named our company Infinity we knew it was a bold title. Infinity means without end. For more than 50 years, Infinity has done justice to its name, searching for every possible way to offer the best service. The key to our ongoing success is excellence. We strive for excellence in every detail, from our policy offerings and insurance products to our hiring and training programs. We don't take excellence for granted. All of our hard work has paid off. We consistently outperform the industry by making auto insurance more accessible, easier to understand and affordable.
ABOUT THIS POSITION
PURPOSE OF POSITION:
Responsible for the investigation, valuation, establishment of exposure, negotiation and settlement of assigned
property and casualty claims within a stipulated monetary authority. Ensures that all assigned claims are concluded
promptly, equitably and economically within the provisions of the policy contract and in accordance with the
damages presented. Since this is an entry level position, the incumbent works with minimal authority under the
direct supervision.
________________________________________________________________________________________
SPECIFIC ACTIVITIES:
1. Attends a Basic Claims School, together with any other programs of study selected for the
employee's training.
2. Participates in and completes selected Pictorial Courses and other selected self-study courses during a
defined period of time usually not to exceed 90 days.
3. The Claim Adjuster Trainee must maintain a passing average in all formal courses that have been
developed for the individual. An acceptable level of competencies pertaining to the position must be
maintained. Formal Performance Evaluations must result in a Meets Expectations or higher rating.
4. Must begin to prepare for any State Licensing exams required to fulfill licensing requirements in the States
to be handled. If State has required time period to secure license, employee must be in compliance within
that stated time period.
5. For a part of the training period, the Claim Adjuster Trainee may be required to work in other claims
related units or with other claims personnel
6. Upon return to their base office, the Claim Adjuster Trainee handles losses assigned under the
supervision of his/her Manager.
7. Receives a controlled number of new losses daily for handling.
Claim Adjuster Trainee.doc
SPECIFIC ACTIVITIES (CONTINUED):
8. Reviews loss for purposes of coverage verification and potential exposure. Recommends and enters
potential exposures to management for approval within company guidelines.
9. If coverage cannot be verified, refers to Manager for further instructions and completes coverage
investigation as directed.
10. Contacts Insureds and Claimants and conducts an investigation into the facts of the loss as directed by Unit
Manager within company guidelines for Best Practices. Exhibits good customer service in all aspects of
claims handling.
11. Inside positions assign appraisals within company guidelines for Best Practices. If the trainee is in a field
position, he/she completes appraisals using approved physical damage practices.
12. With the guidance of the Manager, determines liability using sound judgement and analysis of available
facts.
13. Answers correspondence received in conjunction with the claim in accordance with state guidelines.
Returns phone calls within company guidelines for Best Practices.
14. Handles all claims within the guidelines of the state to which the trainee is assigned and in conjunction
with the insurance laws and any other laws applicable to that claim. Adheres to Fair Claim Practices Acts
established within a respective state.
15. Makes investigative reports promptly to the file with clear and concise file documentation. Makes initial
reports to the file as directed by management.
16. Communicates effectively both orally and in writing with management and non-management personnel as
well as insureds, claimants, agents, attorneys, appraisers, doctors and other insurance carriers and state
insurance departments.
17. Completes or audits appraisals and verifies amounts together with any applicable medical bills, expense
bills, wage forms or other items which are presented for payment consideration. Pays all medical bills and
expense bills in accordance with the laws established within that state. All payments are to be made within
company guidelines for Best Practices.
18. Negotiates settlement of claims with insureds, claimants and attorneys following established, authorized
settlement authority and under the guidance of the Manager, with loss payments to be entered promptly
into the system.
19. Maintains a working dairy as per Company guidelines for each assigned claim file which includes timely,
accurate entry of data.
Claim Adjuster Trainee.doc
SPECIFIC ACTIVITIES (CONTINUED):
20. Ensures that all subrogation is quickly identified and that proper subrogation letters are sent to responsible
parties and that all salvage is identified and reported to the Salvage Unit for handling. Ensures that
subrogation and salvage is entered into the claim system as quickly as possible.
21. Must have regular predictable attendance.
22. Performs all other duties as assigned.
___________________________________________________________________________________________
WORKING RELATIONSHIPS:
INTERNAL: Customer Services, Accounting, Information Technology, etc.
EXTERNAL: Insureds, agents, lawyers, vendors, body shops, doctors and claimants
_________________________________________________________________________________________
SUPERVISION EXERCISED: None
________________________________________________________________________________________
SPECIALIZED KNOWLEDGE AND/OR SKILL REQUIREMENTS:
1. Four (4) year college degree required. The college degree requirement will be waived for employees who
have completed at least one year in an Infinity Outbound First Notice of Loss Adjuster and/or Sr. First
Notice of Loss Adjuster or Total Loss Specialist position.
2. Must have good computer and time management skills and the ability to juggle multiple tasks at one time.
3. Must have a valid driver's license with an acceptable driving record if hired for a field position.
4. Must have good planning and organizing skills.
5. Must have excellent written and verbal communication skills. Some positions may require English/Spanish
bilingual skills.
6. Must have the ability to deal with challenging situations and people in a professional manner.
Claim Adjuster Trainee.doc
SPECIAL DEMANDS OR WORKING CONDITIONS:
1. Subjected to calls and/or contact from irate or demanding individuals. Must deal with agents, insured,
claimants, attorneys and others with tact and diplomacy. This job requires a high level of tolerance.
2. Must be well organized, be self disciplined and have the ability to handle fluctuating workload based on
claims volume. Overtime may be required.
3. Learns to make decisions quickly with little direct supervision. Decisions made have a considerable human
and financial consequence for the Company and for claimants.
___________________________________________________________________________________________
Employees understand our commitment to a positive work environment and dedication to the utmost in service. Advancement opportunities include skill training and career paths for many positions. We take the time to get to know our customers and recognize the importance of building long-term relationships with our business clients as well as our hardworking employees.
Come see why our team gets the job done right and has fun doing it!
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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