Specialist - Customer Service 1 at Coca Cola Bottling Company United, Inc. Birmingham, AL 35217
Division:
Corporate Department :
Customer Solutions Center Team 2 Work Schedule:
Monday thru Friday 8-5 Join a winning team representing the #1 trademark in the world! o Privately owned and operated with 100
years of historical strength and stabilityo Dedicated to supporting internal career growth through on job training, learning and opportunity for career advancemento Excellent Total Value Benefits Package to include:
o Two weeks paid vacation within first yearo Comprehensive Medical Preferred Provider Plan ($35 physical copay; $15 Teladoc copay)o Dental, vision, flex spendingo Employee Assistance Programo Company paid life insurance ($50,000)o Additional optional insurance (accident, critical illness, universal life, home & auto)o Paid maternity & paternity leaveo Paid holiday & sick timeo 401(k) match (50% on first 6%; plus, an additional annual match of up to 3%)o Exclusive employee discounts (cell phone, event tickets, gym membership, car buying, hotels, car rentals, technology needs and much more)o Competitive Compensationo Paid weekly o After 1 year of service, we offer an amazing Tuition Reimbursement Program reimbursable up to $5250 - ask your Recruiter for detailsJob Summary Description The Specialist - Customer Service 1 is responsible for maintaining impactful relationships through non-scripted phone or electronic interactions.
This role is responsible for addressing the inbound inquiries from customers/consumers via phone, email, or eCommerce.
This role is critical in supporting the Coca-Cola UNITED goal of providing best in class service and creating the ultimate customer experience.
Roles and Responsibilities o Serve as communication liaison for Company and customer.
Provide sincere and warm greeting.
Implore empathetic, active listening to allow the customer to describe their challenges completely.
Ensure that each customer knows they are valued and that it is our privilege to provide outstanding service that exceeds their expectationso Multitasking capabilities to be able to toggle between screens and tasks while maintaining accuracy and focus on customer on phone as well as electronic inputso Problem solve by listening to understand, not to formulate a response.
Utilize the information provided by the customer to ask questions to determine the actual root cause of an issue so that we can work together for a solution that is effective for long term successo Use provided resources and training materials and ask for assistance/guidance when necessaryo Accurate documentation notations-- Customer's electronic notes include all pertinent information so each department that needs to provide assistance to the customer can fully understand the scope of the issues and work needed with the customer account clearly including all detailso Sales/upselling of our products and services by comfortably recommending and closing saleso Actively contribute to team building activities; participate in projects per business needso Diffuse escalations, research accounts and resolve customer issueso Work closely with the field sales/service organization to meet customer needsRequirements o Minimum age 18 years oldo Personal Protective Equipment (PPE) as required by position and compliance with UNITED safety policieso Regular and prompt attendance is an essential function of the jobo Ability to read, write and speak Englisho Ability to maintain a neat professional appearance within Company guidelineso Ability to maintain safety and security of Company assetso Ability to utilize all Company provided resources and technologyo Ability to demonstrate independence, analytical skills, and strategic thinkingo Effective communication skillso High school diploma or general education degree (GED); or 2 years related experience and/or training; or equivalent combination of education and experienceo Preferred AA or BA degreeo Flexible hours, with a possibility of weekends with some overtime as neededo Proven ability to communicate professionally and effectively both verbally and in writingo Demonstrated ability to provide outstanding customer serviceo Adaptable to constantly changing environmento Ability to successfully work independently and in a team environmento Demonstrated ability to problem solve and provide viable solutions based on customer needs and Company objectiveso Strong attention to detail, ability to multitask, and time management skillso Preferred typing skills of 40
WPMo Continued sitting, typing, and exposure to noiseCCBCU is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Corporate Department :
Customer Solutions Center Team 2 Work Schedule:
Monday thru Friday 8-5 Join a winning team representing the #1 trademark in the world! o Privately owned and operated with 100
years of historical strength and stabilityo Dedicated to supporting internal career growth through on job training, learning and opportunity for career advancemento Excellent Total Value Benefits Package to include:
o Two weeks paid vacation within first yearo Comprehensive Medical Preferred Provider Plan ($35 physical copay; $15 Teladoc copay)o Dental, vision, flex spendingo Employee Assistance Programo Company paid life insurance ($50,000)o Additional optional insurance (accident, critical illness, universal life, home & auto)o Paid maternity & paternity leaveo Paid holiday & sick timeo 401(k) match (50% on first 6%; plus, an additional annual match of up to 3%)o Exclusive employee discounts (cell phone, event tickets, gym membership, car buying, hotels, car rentals, technology needs and much more)o Competitive Compensationo Paid weekly o After 1 year of service, we offer an amazing Tuition Reimbursement Program reimbursable up to $5250 - ask your Recruiter for detailsJob Summary Description The Specialist - Customer Service 1 is responsible for maintaining impactful relationships through non-scripted phone or electronic interactions.
This role is responsible for addressing the inbound inquiries from customers/consumers via phone, email, or eCommerce.
This role is critical in supporting the Coca-Cola UNITED goal of providing best in class service and creating the ultimate customer experience.
Roles and Responsibilities o Serve as communication liaison for Company and customer.
Provide sincere and warm greeting.
Implore empathetic, active listening to allow the customer to describe their challenges completely.
Ensure that each customer knows they are valued and that it is our privilege to provide outstanding service that exceeds their expectationso Multitasking capabilities to be able to toggle between screens and tasks while maintaining accuracy and focus on customer on phone as well as electronic inputso Problem solve by listening to understand, not to formulate a response.
Utilize the information provided by the customer to ask questions to determine the actual root cause of an issue so that we can work together for a solution that is effective for long term successo Use provided resources and training materials and ask for assistance/guidance when necessaryo Accurate documentation notations-- Customer's electronic notes include all pertinent information so each department that needs to provide assistance to the customer can fully understand the scope of the issues and work needed with the customer account clearly including all detailso Sales/upselling of our products and services by comfortably recommending and closing saleso Actively contribute to team building activities; participate in projects per business needso Diffuse escalations, research accounts and resolve customer issueso Work closely with the field sales/service organization to meet customer needsRequirements o Minimum age 18 years oldo Personal Protective Equipment (PPE) as required by position and compliance with UNITED safety policieso Regular and prompt attendance is an essential function of the jobo Ability to read, write and speak Englisho Ability to maintain a neat professional appearance within Company guidelineso Ability to maintain safety and security of Company assetso Ability to utilize all Company provided resources and technologyo Ability to demonstrate independence, analytical skills, and strategic thinkingo Effective communication skillso High school diploma or general education degree (GED); or 2 years related experience and/or training; or equivalent combination of education and experienceo Preferred AA or BA degreeo Flexible hours, with a possibility of weekends with some overtime as neededo Proven ability to communicate professionally and effectively both verbally and in writingo Demonstrated ability to provide outstanding customer serviceo Adaptable to constantly changing environmento Ability to successfully work independently and in a team environmento Demonstrated ability to problem solve and provide viable solutions based on customer needs and Company objectiveso Strong attention to detail, ability to multitask, and time management skillso Preferred typing skills of 40
WPMo Continued sitting, typing, and exposure to noiseCCBCU is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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