Medical Front Desk Receptionist

                                                                                                                                  DianeGonzalez


Customer RepresentativeBirmingham, AL 35219


dianelamberty@yahoo.com - (205)821-4418


• Excellent telephone and in-person skills able to quickly establish rapport with clients, identify needs, and match them with appropriate resources • Skilled in persuasive sales techniques: Convey information with creativity and sincerity, consistently winning new business • A highly organized and friendly professional, able to establish long term, positive and fun relationship with clients, co-workers and outside resource • Awarded for best sales, customer service and interpersonal skills


WORK EXPERIENCETeam LeaderTaco Bell Tacala Inc., Birmingham, ALJuly 2014 to September 2016 Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed, develop a strategy the team will use to reach it's goal


Customer RepresentativeTemporary Services UAB, Birmingham, ALOctober 2014 to March 2015Receives and Responds to account inquiries by patients and legal Entities • Handles telephone inquires in a Multi-line environment • Collects payments from patients and third party payers including outstanding balances, schedule patient for the clinic and served as an Interpreter for the spanish patients


Administrative Associate ITemporary Services UAB, Birmingham, ALJuly 2014 to September 2014Verified eligibility and benefits for patients with insurance coverage • Handles telephone inquires in a Multi-line environment • Served as an Interpreter for the Spanish patients throughout the clinic


Customer Service RepresentativePAR I Previewer, Temporary Services,Birmingham, ALMay 2014 to July 2014Performed duties related to patient pre-arrivals, previewed appointment, and demographic set ups • Verified insurance, requested referrals, made phone calls, matched up pre-viewed materials • Meet daily deadlines and performing clerical duties


Replenishment supervisorJC Penney,Hoover, ALOctober 2008 to December 2013Provided customer service, participated in team projects to design, arrange windows displays, re arrange floor layout, hired and trained personnel • Monitored sales activities to ensure that customers receive satisfactory service and quality • Awarded for interpersonal skills and customer service


Bilingual RepresentativeInsight Birmingham, ALJanuary 2012 to November 2013Conferred with customers by telephone to provide information about products, obtained details of complaints, completed contract forms, and prepared change of address • Solicited sales of new products and awarded for best sales (debit cards)


Customer Service RepresentativeWalgreen's Pharmacy, Birmingham, ALApril 2005 to July 2008Birmingham, AL • Refilled requests, and verified that information was completed • Maintained patient profiles, including lists of medications taken by individual, and patients • Ordered labels, counted stock of medications, chemicals, supplies and entered inventory data into computer


Administrative AssistantUAB Preventive Medicine Birmingham, ALMarch 2004 to July 2005Maintained logs of activities, records of patient care, condition, progress, or problems to report and discuss observations with case manager and completed work, and compile, sort and verify the accuracy of data before it is entered


Teller & Accounting ClerkDaleville, ALJune 2003 to August 2004Cashed checks, verified amounts, balanced currency, and calculated daily transactions • Operated computers programmed with accounting software to record, store, and analyze


EDUCATIONBachelor in EducationInter-American University - San German, Puerto Rico, USMay 2003ADDITIONAL INFORMATIONI'm Bilingual English/Spanish.


 

  • ID#: 101837
  • Location: Birmingham, AL , 35219

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