Retail Customer Service Representative
LISA M. PICKETT
928 5th Pl West
Birmingham, AL 35204
Objective To obtain a position in your company that will help me utilize my skills, work ethics and achieve my goals
Education and Training
Course of Study
Ivy Tech College
East Chicago, IN
1 Year of College or a Technical or Vocational School
Roosevelt High School
High School Diploma
Slot Attendant Ameristar Casino East Chicago, IN
10/2015 – 8/2016
Manager Trainee/ Sale Manager
06/2015 – 10/2015 Aarons Furniture Griffith, IN
Customer service associate maintain customer satisfaction with fast and friendly environment
Customer Service Manager
10/2008 - 03/2015
Supervise CS representative and ensure that the customers are satisfied. Training the team and developing and maintaining store polices. Responsible for Ordering and checking out online order handle customer issues. Ring out customer as a cashier, processing returns. Maintaining a fast and friendly environment.
01/1999 - 04/2010
HRB EASTERN ENTERPRISES INC
Kansas City, MO/Merrillville, IN
Here at HRB I started out as a receptionist became the office leader and later became a tax pro. Duties included answering the phone, maintaining a smooth flow and issuing check and more.
Customer Service/Call Center:
03/2006 – 01/2007 Americall Corp Schereville,IN
01/2007 – 10/2008 ORC Protel Lasing, IL.
04/1994 - 06/2006
I was the owner operator of the daycare. Specialized in being a very good provider to all the children in my care. May responsibilities was caring for the children as if they were my own.
Reference upon request: