Hotel Front Desk Clerk

SANDRA PRUITT 


834 Beacon Parkway East # C Birmingham, Al 3209     C: 205-527-7609            msalabama52@yahoo.com


 


     PROFESSIONAL SUMMARY


Enthusiastic and well-organized Front Desk Agent with solid background in data entry, outstanding customer service skills, multi-tasker, excellent phone etiquette, and  Exceptional customer care professional who addresses inquiries and resolves problems as they arise.


       Checking guest in or out                  SKILLS           Adjust rates and rooms as needed


        Computer literate                                                             Direct maintenance, housekeeping                                                                          


         Balance shift and daily checklist                                           Attention to detail
        Customer service-focused                                                  Fast learner
       Maintenance knowledge                                                Reliable and flexible        


WORK HISTORY


      Front Desk Agent 02/14/2016 to present


      Drury Inn & Suites S.W ­­– Birmingham, AL


        Check in guests, follow shift procedures, paper work etc.! Guest satisfaction is number one.


        When dealing with customer problems or complaints I listen, apologize, fix it and follow up


Heavy phones, data entry and constant guest interaction. Since I have been there


Our customer service scores have constantly gotten higher, enough to receive our bonus


 


 


        Assistant Property Manager    09/2012 to 12/2015


      Gateway Village Apartments – Las Vegas, NV


Carefully screened applicants for tenancy.
Verified that all customer complaints were handled promptly and appropriately.
Communicated effectively with owners, residents and on-site associates.
Followed up on delinquent tenants and coordinated collection procedures.
Rent Collection, eviction filing and follow up with court procedures.


      Property Manager, 07/2005 to 08/2012


     Hidden Village Apartments – Las Vegas, NV


Carefully screened applicants for tenancy.
Completed final move-out walk-throughs for tenants.
Managed a community of nearly 440 apartment homes.
Maintained original leases and renewals for the management office.
Maintained current contract files as prescribed by company contract policies and procedures.
Responded to all Common Area Maintenance (CAM) inquiries.


EDUCATION


GED: 1981


  South Pemiscot High - Steele, MO


 

  • ID#: 106243
  • Location: Birmingham, AL , 35209

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