Jaquoia Pennington

Jaquoia Pennington


Birmingham, AL


jaquoia.pennington@gmail.com - (205)587-1605 or (205)324-8034


Authorized to work in the US for any employer


WORK EXPERIENCE


Patient Care Technician


Uab Hospital - Birmingham, AL - 01/05/2015 to 06/30/2016


Responsibilities


To assume responsibility for certain technical aspects of patient care for the hosptial as directed by the RN/LPN.


To obtain and record vitals, weight, inputs and outputs. To successfully complete an in-house PCT training


program. To demonstrate an awareness of patient and personal safety.


Accomplishments


•Provided direct patient care and indirect actions to assist smooth functioning of unit


• Took patients’ vital signs such as pulse, respiration, temperature and blood pressure


• Provided safe and expert care for patients regarding nutrition, hygiene needs


• Helped with the entrance, discharge and transfer of patients


• Ambulated, transferred and lifted patients


• Bathed and groomed residents


Skills Used


•Excellent Communication skills


•Compassionate nature


•Good attention to detail


Host


Uab Hospital - Birmingham, AL - 03/28/2014 to 01/05/2015


Responsibilities


To receive, assemble and prepare food using specialized equipment. To serve food to patients, visitors and


staff. To distribute food and supplies and perform sanitation duties.


Accomplishments


Proficient in making customers comfortable and satisfied while ensuring optimal guest flow in dining room.


Maintains neat, clean, and professional demeanor with staff and clientèle.


Skills Used


• Highly skilled in greeting guests, escorting them to tables, and providing them with menu and daily specials


• Demonstrated ability to anticipate and address guests’ service needs and thank guests with genuine pleasure


• Substantial knowledge of the menus of bars, restaurant and room service


• Well-versed in answering telephones in a suitable manner• Hands-on experience in assigning work tasks and organizing activities of dining room workers to make sure


timely and organized service for patrons


• Proven record of inspecting dining room serving stations for tidiness and sanitation


Cashier


Fairfield Seafood - Fairfield, AL - 02/12/2011 to 05/30/2013


Responsibilities


Customer Service Associate/Cashier: Answer customers questions, and provide information on products, cash


handling, maintain clean and orderly check out areas.


Accomplishments


• Provided the highest level of prompt and friendly customer service which increased client base by 40%


• Redesigned the checkout procedure by employing effective procedures to decrease the chances of errors


by a huge margin


• Integrated a system that worked with available data to check credit cards for expiry at the time of punching


• Made a significant increase in sales by up-selling merchandise displayed at the cash counter


• Achieved Employee of the Year Award following excellence in work procedures and mannerisms


• Attained success in balancing the cash after an extremely busy holiday season following many discrepancies


in cash-against-items-sold


• Promoted from stocker to the position of a cashier owing to demonstration of excellent cash handling acumen


brought on by substituting for the position


• Delighted the customers with consistent and pleasant service which resulted in a 30% increase in returning


customers


• Kept the work area clean, well stocked, and organized – Increased efficiency by 20%


• Reduced waiting time for customers by providing quick services


• Followed appropriate procedures for cash handling


• Trained 5 junior cashiers


Skills Used


• Highly skilled in providing a timely, efficient, and considerate customer service


• Well-versed in collecting payments for customer purchases


• Competent at making change and keeping an accurate till• Demonstrated ability to respond and resolve customer’s requests and concerns


• Able to assist customers with purchases and answers product related questions


• Experienced in displaying and restocking merchandise


• Meticulous competency in up-selling relevant products and services


• Special talent for ensuring employer’s safety and sanitation expectations


• Excellent written and verbal communication skills


• Ability to develop long-term rapport with customers to ensure repeat business


• Accurate with math and currency


EDUCATION


High school or equivalent


Fairfield High Preparatory School - Fairfield, AL


2009 to 2013

  • ID#: 114032
  • Location: Birmingham, AL , 35204

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