Office Clerk

Niqque WatersBirmingham, AL 35209Cell: 205.370.1212    Email:¬P R O F I L E • Thorough knowledge and understanding of business principles and concepts• Extensive entrepreneurial, managerial, administrative, sales, and customer service experience• Excellent problem-solving abilities – Ability and willingness to travel occasionally • Ability to competently utilize Microsoft Word, Excel, PowerPoint and Outlook• Highly organized with a strong attention to detail and accuracy- able to manage workload prioritization and time• Responsive - Detail oriented – Dependable - Team player – HonestE D U C A T I O N STRAYER UNIVERSITY- Birmingham, AL/ June 2014- Present• Masters in Human Resource Management (2017)• Major- Masters in Human Resource Organization & Human Resource Development• Golden Key International Honors Society • Dean List (GPA 3.91)BIRMINGHAM SOUTHERN COLLEGE - Birmingham, AL/ May 2013• Bachelor of Science Degree in Business Administration• Coursework: Management, Marketing, Economics, Accounting, Finance, Human Resources• Scholarship- Black Student Union• Volunteer Community Service: Exceptional Foundation, Big Brother Big Sister, Disaster Relief, Impact AlabamaE X P E R I E N C EVIVA HEALTH – Birmingham, AL/ September 2016- Present• Support Representative• Assist Independent Agents with Viva Medicare enrollment• Review insurance plans with potential members• Assist looking up doctors, prescriptions, answering questions and phones • Assist  Independent Agents by looking up Marx, Medicaid plans, and physiciansRAM TOOL CONSTRUCTION SUPPLY, CO. – Birmingham, AL/ December 2014- August 2016• Accounts Payable Clerk• Analyze invoices/expense reports and post entries into SAP system (SAP HR IT system experienced)• Verify vendor accounts by reconciling monthly statements and related transactions• Review representative’s end of day reports and file invoices• Establish collaborative relationships with key vendors to ensure desired outcomes are achievedDecember 2013- December 2014• Human Resource/Personnel Assistant• Handle confidential information with discretion and maturity• Use ADP Workforce to perform data reporting and analysis• Review resumes ,conduct pre-employment background checks(First Advantage) , and assemble new hire packets • Conduct quarterly reports &  assist with day-to-day efficient operations in HR Department
HENDRICK HOOVER AUTO MALL- Hoover, AL/ May 2013- November 2013• Business Development Representative- Client Advisor• Office and Clerical- inbound and outbound calls- 50 wpm• Primarily responsible for lead generation activities • Supported the company’s sales and service goals- Appointment setter- Follow up calls
SAVE FIRST IMPACT ALABAMA - Birmingham, AL/ December 2011- January 2013• Certified Basic and Intermediate Tax Preparer• Internship - Campus Fellow• Assisted with coordinated training sessions for college basic volunteers• IRS Certified VITA Tax Preparer
SITEL CORPORATION - Crestwood, AL/ August 2009- September 2010• Customer Service Representative• Provided effective customer service - Handled customer’s personal and financial records• Communicated daily with customers using effective phone skills - Addressed customer needs and concerns• Resolved customer issues regarding accounts, billing, and technical problems
References:Tara Ford(205)
Lorraine Pompey(716)
Dorothy Burson(205) 567-3179

  • ID#: 118551
  • Location: Birmingham, AL , 35209

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