Office Clerk/Customer Service

Dee J. Lockett
3117 Balsam Ave SW∙ Birmingham, AL 35221 ∙205-253-0958

Analytical, detail-oriented, and informatics-driven professional seeking employment in customer services. Reputation for addressing matters to strengthen the supervisor-employee relationship.

University of South Alabama, 08/11 to 05/16
Bachelor of Science in Professional Health Sciences with a concentration in Health Informatics
Concentration GPA: 3.5/4.0
● Earned a certificate in Health Informatics in May 2016
● Pat Capps Covey College of Allied Health Dean's List recipient for the 2011 and 2016 semester
● Commended by professors for being a team-player

Skills Highlights
● Proper phone etiquette
● Advance computer literacy
● Excellent customer service

● Exceptional
communication skills
● Setup and support systems
● Able to multitask ● Critical thinking
● Planning and prioritizing
● Prompt attendance

Professional Experience
University of South Alabama Impact Ministry -- Mobile, AL
Secretary 01/16 to 05/16
Contributed 10 hours per week
● Collaborated with advisor to discuss agenda for weekly meetings
● Handled all cash transactions for the organization shirts
● Improved organization attendance by sending out weekly reminders via email
● Developed events with executive board that would encourage participation in the organization by 25%
● Selected locations for upcoming gatherings
● Entered information into Microsoft Excel for future contact

University of South Alabama Housing and Dining --Mobile, AL
Resident Assistant 08/14 to 05/15
Part-time 20 hours per week
● Carefully analyzed and updated student records for 100% accuracy and completion as required which included personal information
● Responded to on-call after hour situations covering over 400 students; which included crisis situations such as medical emergencies, fire safety, and roommate conflicts
● Preserved professional relationship with the residents while providing excellent customer service and performing assigned duties
● Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
● Accurately screened students, as needed, to guarantee compliance with the housing requirements and responsibilities

Student Assistant 08/13 to 05/14
Part-time 12 hours per week
● Understood and complied with all policies, procedures, and regulations relating to the job
● Strategically planned conferences and events for over one-thousand residents
● Reduced the amount of student complaints toward the housing department and around campus

Summer Housing Assistant 05/13 to 08/13
Part-time 15 hours per week
● Maintained housing operations including conference preparation and check-in and check-out
● Documented pertinent guest information and all account work activity in the appropriate systems dictated by the housing department
● Showed respect to self and others, was innovative through teamwork, and dedicated to caring and excellence in customer service
● Maximized customer satisfaction
● Listened attentively to caller needs to ensure a positive customer experience

Computer Skills
● Proficient in Microsoft Office Suite
● Windows Operating System (XP, Vista, 7, 8 and 10)
● Data entry
● Diagnostics
● Backup Management

Volunteer Experience
Ebenezer Baptist Church Health Ministry
● Held CPR/first aid classes
● Checked members blood pressure
● Visited local homeless shelters
● Donated items such as clothes and toiletries to the Red Cross

University of South Alabama Women of Excellence
● Participated in the American Heart Association walk
● Contributed to the National Breast Cancer Foundation
● Held and participated in Holiday Havoc to support underprivileged children and families
  • ID#: 124698
  • Location: Birmingham, AL , 35221

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Customer Service Representative
Rainbow City, AL Pizza Hut
Customer Service Representative
Trussville, AL Pizza Hut
Customer Service Representative
Cottondale, AL Pizza Hut
Customer Service Representative
Northport, AL Pizza Hut
Customer Service Representative
Springville, AL Pizza Hut