Office Clerk/Customer Service

Dee J. Lockett
3117 Balsam Ave SW∙ Birmingham, AL 35221
djl1101@jagmail.southalabama.edu ∙205-253-0958


Analytical, detail-oriented, and informatics-driven professional seeking employment in customer services. Reputation for addressing matters to strengthen the supervisor-employee relationship.

Education
University of South Alabama, 08/11 to 05/16
Bachelor of Science in Professional Health Sciences with a concentration in Health Informatics
Concentration GPA: 3.5/4.0
● Earned a certificate in Health Informatics in May 2016
● Pat Capps Covey College of Allied Health Dean's List recipient for the 2011 and 2016 semester
● Commended by professors for being a team-player

Skills Highlights
● Proper phone etiquette
● Advance computer literacy
● Excellent customer service


● Exceptional
communication skills
● Setup and support systems
● Able to multitask ● Critical thinking
● Planning and prioritizing
● Prompt attendance



Professional Experience
University of South Alabama Impact Ministry -- Mobile, AL
Secretary 01/16 to 05/16
Contributed 10 hours per week
● Collaborated with advisor to discuss agenda for weekly meetings
● Handled all cash transactions for the organization shirts
● Improved organization attendance by sending out weekly reminders via email
● Developed events with executive board that would encourage participation in the organization by 25%
● Selected locations for upcoming gatherings
● Entered information into Microsoft Excel for future contact

University of South Alabama Housing and Dining --Mobile, AL
Resident Assistant 08/14 to 05/15
Part-time 20 hours per week
● Carefully analyzed and updated student records for 100% accuracy and completion as required which included personal information
● Responded to on-call after hour situations covering over 400 students; which included crisis situations such as medical emergencies, fire safety, and roommate conflicts
● Preserved professional relationship with the residents while providing excellent customer service and performing assigned duties
● Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
● Accurately screened students, as needed, to guarantee compliance with the housing requirements and responsibilities

Student Assistant 08/13 to 05/14
Part-time 12 hours per week
● Understood and complied with all policies, procedures, and regulations relating to the job
● Strategically planned conferences and events for over one-thousand residents
● Reduced the amount of student complaints toward the housing department and around campus

Summer Housing Assistant 05/13 to 08/13
Part-time 15 hours per week
● Maintained housing operations including conference preparation and check-in and check-out
● Documented pertinent guest information and all account work activity in the appropriate systems dictated by the housing department
● Showed respect to self and others, was innovative through teamwork, and dedicated to caring and excellence in customer service
● Maximized customer satisfaction
● Listened attentively to caller needs to ensure a positive customer experience

Computer Skills
● Proficient in Microsoft Office Suite
● Windows Operating System (XP, Vista, 7, 8 and 10)
● Data entry
● Diagnostics
● Backup Management

Volunteer Experience
Ebenezer Baptist Church Health Ministry
● Held CPR/first aid classes
● Checked members blood pressure
● Visited local homeless shelters
● Donated items such as clothes and toiletries to the Red Cross

University of South Alabama Women of Excellence
● Participated in the American Heart Association walk
● Contributed to the National Breast Cancer Foundation
● Held and participated in Holiday Havoc to support underprivileged children and families
  • ID#: 124698
  • Location: Birmingham, AL , 35221

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