Administrative Assistant

Talveta Thomas Collier, Customer Service Specialist


925 Aspen Run


Birmingham, AL 35209


205-760-2347


msttcollier@gmail.com


 


 


Skills and Strengths


Customer Service Professional, Proficient in MS Word, OfficeWriter, Excel, PowerPoint, 55wpm typing, multi-line phone systems, all basic office equipment, excellent customer service and people skills, ability to work well with a team or individually to achieve results


 


Work Experience


 


Legal Assistant (08/2015-Present)


AP Law Office                                                                                                        Birmingham, AL



  • Maintain an orderly, efficient office to address client inquiries

  • Prepare correspondence for communication with clients, inmates as well as other attorneys

  • Perform legal office duties (create/file motions, schedule appointments, obtain records  

  • from many sources for accurate processing of cases etc)

  • Act as a liaison between the attorneys and their clients as well as liaison between attorneys and  


various entities related to court documents and case processing


 


Customer Service Rep/Teller (08/2012 – 01/2014)


Alabama Cash Services dba Check Depot                                        Homewood, AL



  • Process various cash transactions including: (money orders, prepaid debit cards, Western Union  

  • transactions, cashing all kinds of checks, facilitating payday loans and title loans)

  • Maintain exact cash balance from start of shift to finish

  • Answer various phone lines to address customer inquiries

  • Maintain a clean, customer friendly store

  • Provide excellent customer service


 


Administrative Assistant (4/2009 - 10/2011)


Majestic Memorials and Florals                                                 Birmingham, AL



  • Handle customer inquiries                             

  • Design monuments and layouts

  • Order monuments and markers                      

  • Serve as a liaison between manufacturer and Majestic

  • Ensure customer satisfaction within a reasonable time frame


 


Customer Svc/Sales Associate (10/2008 - 3/2009)


AT&T Telecommunications                                                    Birmingham, AL



  • Handle inbound calls from small business customers to identify and solve any problems

  • Upsell products and /or refer to other departments for selling possibilities

  • Attain preset quotas for sell of additional lines & services

  • Program services as needed in order to ensure proper landline, internet or cell phone operation Maintain a running total of activity and sales in Excel

  • Provide excellent customer service


 


 


 


Sales Consultant (7/2007 - 7/2008)


Tameron Honda                                                                  Hoover, AL



  • Become knowledgeable about Honda products, benefits and values

  • Establish a rapport with customer to influence purchase decision

  • Process paperwork through completion of sale

  • Contact customers after purchase to continue customer relations and create future customers

  • Provide excellent customer service


**This job also required me to work with a team of salespeople to achieve certain monthly goals for the


  dealership.


 


Team Lead/ Training Coordinator (7/2003 - 6/2007)


Alabama 811                                                                                                              Fultondale, AL


Primary task: enter customer requests for underground utility locations.



  • Receive inbound phone calls from excavators and enter requests for proposed site

  • Determine and notify affected utilities via Global Positioning Satellite (GPS) mapping.


After 2 1/2 years as a customer service representative I was promoted to Team Leader/Training Coordinator where my duties included:



  • Handled customer complaints    

  • Ensure company policy and procedures were followed

  • Assisted 12 CSR's with problem ticket entries

  • Trained new hires and outside internet remote ticket clients

  • Designed training mechanisms and assessments for current employees, new hires and potential


employees


 


 


Education


University of Alabama-Birmingham


Birmingham, AL


Major: Social Work / Minor:Criminology


Maintained 3.0 or better GPA as a full time scholarship student/athlete


 

  • ID#: 127674
  • Location: Birmingham, AL , 35209

Don't Be Fooled

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  • To avoid scams, buy and sell with people you can meet locally, in person.
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  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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