Manager

SUZZANNE EMALA                                           2607 Carmel Rd. Birmingham, Al 35235   Phone: (205) 602-8651   


CAREER OBJECTIVE
Hospitality Industry Specialist with a recent degree in Hotel Management eager to build a successful managerial career with a progressive organization

PROFILE
Ø    Over two years of practical managerial experience in a busy hotel environment, with expertise in facilitating a client-focused, service-oriented environment vital to maximizing guest satisfaction and retention
Ø    Proactively monitor industry trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets
Ø    Strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train personnel at all levels
Ø    Accurately perform auditing functions, including balancing reports, reviewing and correcting coding, confirming compliance with cancellation policies, and reconciling accounts
Ø    Dynamic communication, presentation, and relationship management skills; sharp technical proficiencies including MS Word, Excel, Access, and OnQ System 
~ KEY ACHIEVEMENTS ~
·    In recognition of outstanding performance, quickly promoted from Front Desk position to Night Auditor to MOD to Housekeeping Supervisor to Housekeeping Manager at Embassy Suites; gained valuable hands-on experience in all areas of sales and bookings, customer service, computer systems, collections, auditing, budgeting checkbook, ordering and scheduling
·    Selected to train Front Office Manager and provide ongoing assistance regarding computer systems at Embassy Suites
·    Developed loyal customer base as a Server at O’Charley’s, maintained exceptional levels of guest satisfaction, and assigned to train new servers in job duties and customer service
·    Granted increasing levels of responsibility in multiple roles and entrusted with special projects at Cracker Barrel
·    Served as Phi Theta Kappa Officer of Leadership and won multiple awards, including Hallmark Service Award – 4 Star Level and 2nd Runner-Up for Most Distinguished Chapter
·    Member, American Hotel & Lodging Association (AH&LA)

EDUCATION
Jefferson State Community College, Birmingham, AL    August 2010
A.A.S. in Hotel Management, Summa Cum Laude
Certificate with Distinction in Hotel Management
·    Named to President’s List and Twice to Academic Commendation   ·    Member / Former Officer, Phi Theta Kappa

~ PROFESSIONAL DEVELOPMENT ~
Invited By General Manger to participate in the 2012 Learning & Development Plan  ~ Certificate of Achievement For Successful Completion of The Principle Training Taught By Heather Strauss, General Manager (07/12) ~ Sustainability: The Sales Perspective (05/12) ~ Sustainability: Maximum Impact (05/12) ~ Sustainability Data Entry and Compliance (05/12) ~ Sustainability 101 (05/12) ~ Performances Reviews (01/12) ~ OnQPM v5.15 Housekeeping Credits (01/12) ~ OnQPM v5.15 Housekeeping Curriculum for all brands (01-12) ~ ADA Communication Equipment for the Hearing Impaired (12/11) ~ ADA Provision and Use of Roll-In Showers with Fold-Down Seats (12-11) ~ ADA Provision and Use of Removable In-Tub Seats (12/11) ~ ADA Maintenance of Accessible Features (12/11) ~ ADA Reasonable Modification of Policies and Procedures (12/11) ~ ADA Emergency Procedures (12/11) ~ ADA Proper Assignment (12/11) ~ ADA Effective Communication (12/11) ~ ADA Service Animals (12/11) ~ ADA Role of the On-Site ADA Contact Person (12/11) ~ 2011 Info Security Training (12/11) ~ Bug Bed Training - High Bandwidth (06/11) ~ Bug Bed Training - Low Bandwidth (06/11) ~ Principles and Qualities of Genuine Leadership (11/10) ~ HHonors Manager Training (11/10) ~ 8 Secrets to Getting 9s and 10s Webinar (11/10) ~ OnQPM v5.15 Night Audit Curriculum, GSA Curriculum, and PBX Operator Curriculum (11/09) ~ Introduction to Hilton HHonors (11/09) ~ Embassy Suites - MyWay (11/09) ~ CRM Day in the Life (11/09)

PROFESSIONAL EXPERIENCE
Embassy Suites, Birmingham, AL                                                                                                                                                         11/09-11/12
Housekeeping Manager (2-12 - 11-12) Housekeeping Supervisor (4-11 - 2-12) Night Auditor Manager on Duty (1/10 – 11-12) Front Desk Clerk (11/09 – 1/10)                                                                                                                                                                               

O’Charley’s, Birmingham, AL     05/08 – 11/09
Server

Cracker Barrel, Trussville, AL     09/05 - 05/08
Hostess / Server / Grill Cook / Prep Cook

ProSet Systems Inc., Lawrenceville, GA     10/02 – 03/04
Administrative Assistant

~ COMMUNITY ACTIVITY ~
Served at the Governor's Dinner Nov. 9, 2008 ~ Book Recycling Program, Better World Books ~ Recycling Volunteer ~ Volunteer,  Lovelady Center ~ Food Drive Volunteer, Local Soup Kitchens  ~ Fundraising, Ronald McDonald House ~ Volunteer – Reading to 2nd Graders, Better Basics ~Campus Improvement Volunteer, Jefferson State Community College ~ Volunteer, Renew Our Rivers Volunteer, Sunbridge Nursing Home



  • ID#: 67987
  • Location: Birmingham, AL , 35235

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