Medical Office Receptionist

Mildred R. Horsey211 24th Street  Irondale, Alabama, 35210
April 24, 2013

Dear : Madame or Sir

,Are you looking for a Medical Administrative Assistant  with:12 years of hands-on experience ? Knowledge of the latest technology in Scheduling, Billing and Electronic Record Management? Excellent written and oral communication skills?A passion to learn and to increase his skills?  If so, then you need look no further. You will see from my enclosed resume that I meet all of these qualifications and more.I would very much like to discuss opportunities with your facility. To schedule an interview, please call me at 443-366-1804. You can leave a voice message at any time, and I will return your call.Thank you for taking the time to review my resume. I look forward to talking with you.Sincerely,Mildred R. Horsey


 Cell: 443-366-1804 n Email:

Medical Office AssistantKEY SKILLSAdministrative support professional offering versatile office management. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple taskswithout compromising quality.
Skills:   Telephone  Scheduling   Records Management in a Paperless Environment Administrative Support for Staff Insurance Verification, Authorizations  Financial and Collection Support ICD-Coding
Computer Skills: Word  Excel  Intergyn Arian Medical Managern ZyloMed n Onco-Chart Windows XP
21st Century Oncology  Medical Administration Assistant, 3/05 to2012

Excelled in role requiring the ability to handle a variety of administrative tasks and resolve patient issues with expediency.n Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. n Oversee the operation of the Front Desk, chart compliance, insurance and provided training for new  hire at various locations.  n Ensures effective chart flow through timely processing of patient charts and related documentation. n Served as first point of contact for patients and staff and visiting representatives provided prompt, courteous and knowledgeable assistance.n Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. 
AS in Grand Living Magazine, 2011“GLM” would like to nominate Becky Horsey, Administrative Assistant, 21st Century Oncology, in the category of medical receptionist.Our staffvisita great number of medical offices on the shore, on a regular basis. Becky set the standard in reception. Cudos to her for a job very well done.


Peninsula Regional Medical Center/Radiation Oncology n Medical Secretary 09/11/2000 to 02/2005§ Performed both administrative and clinical duties utilizing a developmentally appropriate approach, delegated by the hospital.§ Provided direct physical care and emotional support to patients under the direct supervision of an RN.
§ Data entry duties that requiring a high degree of accuracy and medical terminology and coding.§ Promoted to Head Medical Secretary within 2 years

ESSENTIAL DUTIES AND RESPOSIBILITIES§ Answers telephones. Gives information about the practice within the limits of practice policy.

 § Routes clinical questions and emergency calls to clinical staff or physician according to established policy.§ Takes appropriate messages for physician or employees including the patient's/person's name, phone number, company name (if applicable), date and time of call and nature of call.§ Schedules patient appointments according to established guidelines. Gives directions to the office to new patients. Verify participating insurance plans, appropriate referral authorization, and appropriate co-payment. Calls patients for physician schedule changes.§ Reschedules patients as required and updates practice computer schedule.§ Calls patients to confirm appointments 2 business days prior to the appointment. Remind patients to bring medication list along with insurance cards.§ Prepares new patient packets and mails to new patients.§ Greets all incoming patients. Directs patients to sign-in sheet. Places encounter form with new patient/established patient forms in appropriate location for the nurse to retrieve.§ Notifies appropriate nursing staff as patient arrives.§ Obtains new patient information form and medical history form for all new patients.§ Reviews the completeness and requests any missing information. Verifies patient insurance information. Copy insurance card (front and back) and place in patient's chart.§ Scan insurance cards & patients photo I.D. into computer. Enters patient into computer, checking demographics, referring doctor and insurance for accuracy.§ Old patient information must be verified and updated. Verify address, telephone numbers and insurance status. Update computer & patient's chart as needed. § Obtains patient insurance card. Verifies insurance company, group#, policy# and mailing address for claims. Verifies patient demographic information and updates computer system. § Provide patient privacy policy as needed to update chart.§ Collects co-payments, deductibles, and patient balance as indicated by insurance card and computer billing system.§ Calls each no-show patient, noting this in the patient's chart (indicating the reason for the no-show).§ Files all medical records. Forward reports as necessary to the clinical staff & physician.§ Keep the files up-to-date, shredding charts of patients who have not been in the office in more than 7 years. Move around charts to maintain organization on a quarterly basis.§ Sorts and distributes faxes to physician and staff.§ Run daily schedule for the next day. Give physician copy of the schedule. Pull charts and prepare them for the appointment. Run encounter forms for the next day and place in individual charts.
§ Perform daily financial close-down:  this involves printing Daily Journal & verifying all patient copays are accounted for correctly. Count petty cash & run credit card batch. Give Journal & monies for deposit to office administrator.§ Obtain medical records prior to the patient appointment. Forward requests for Medical Records to the physician for approval. Copy medical records as requested. There is no charge when sending the records to a referring physician.§ Clean lobby at the end of the day and lock doors & elevator.§ Forward phones at the end of the day to answering service. Phones are to be taken off the answering service at 8:00am every morning.§ Performs other duties as assigned.§ Use EMR.

  • ID#: 69049
  • Location: Birmingham, AL , 35210

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