Customer Service/Insurance Agent/Clerical

 

Sandra Walker

232 88th Street South

Birmingham, AL 35206

(205) 401- 4617

Email: xerxes1963@gmail.com

 

Objective: A position of increasing responsibility, which entails interfacing with executives and management officials who are involved in meaningful projects targeted to serve the public need.

 

 

Education: Phillips High School 1978 - 1980

Woodlawn High School 1980 - 1982

Jefferson State Jr. College 1982 - 1985

Jacksonville State University 1985 – 1986

 

Skills: Windows Platform, and typing

 

License: Personal lines Producer License.

 

Employment:

 

2008 - Present

US Agencies Insurance Company

SalesAgent/ Customer Service Representative

 

Licensed automobile insurance agent providing exceptional customer service to US Agencies’ customers through all relevant avenues of contact. Issues new policies, renewals, quotes, and endorsements by phone and in person. Responsible for claims intake, and payments. Updates customer accounts and all relevant information in US Agencies’ call tracking system, and handles large amounts of cash, checks etc.

 

2005 – 2008

Allstate Insurance Company

Claims Processing Specialist

 

Processed automobile accident claims phoned in by a diverse group of people in a call center environment. Based upon information provided by the insured, I made determinations regarding fault and identify sustained injuries. I was also responsible for the determination of methods of vehicle inspection, and vehicle rental reservations for the insured.

 

2004 - 2005

State Of Alabama

Department Of Education/Disability Determination Services

Administrative Assistant (Quality Assurance)

 

Prepared monthly reports for District Management Officials which reflected accurate examiner, and Supervisor quality statistics which are used for evaluations. I assigned and distributed cases, returns, monthly reports, and other Quality Assurance related documents for District Management review. I also maintained files so that accurate records could be located when needed.

 

2001 - 2004

State Of Alabama

Department Of Education/Disability Determination Services

Administrative Support Personnel 1/ Unit Secretary

Secretary to nine disability specialists. Answered incoming phone calls from claimants checking the status of disability claims. Typed memo's and letters, and filed cases and medical paperwork.

 

2000 - 2001

State Of Alabama

Department Of Education/Disability Determination Services

Administrative Support 1/ Intake/Outgo

 

Inspected disability casework prior to shipment to the Social Security Administration.

Insured the completeness of all disability cases forwarded for processing by the Social Administration. Also, worked in the mail -room to ship the cases back to the Social Security Administration as a part of this position.

 

1999 - 2000

Health Spring of Alabama /The Oath/Health Partners of Alabama

Member Service Representative

 

Answered incoming calls from Health Partners members regarding health insurance, and performed general office work. The work involved faxing, copying, and extensive computer use. Responsible for some insurance billing and coding as required.

 

1996 - 1999

Vesta Insurance Companies

Underwriting Assistant

 

Assisted underwriters by rating policies through the computer system; renewed policies for businesses, and entered data on all commercial policies and asset endorsements. I was responsible for the compilation monthly and quarterly business reports by use of computer.

 

1996- 1999

Vesta /Shelby Insurance Companies

Customer Service Representative

 

Answered incoming calls from agents and insured individuals regarding homeowners insurance; processed policy endorsements; compiled asset schedules, renewals, and coding applications; assisted agents in rating homeowner’s policies, and conducted general office work by use of computer.

 

 

1995-1996

Associated Grocers

Administrative Assistant

 

Provided administrative support to the military sales coordinator. Duties included typing letters by use of computer, processing food orders for military commissaries across the state of Alabama, and processing food orders on computers received from state bids. Conducted all aspects of responsibility in the absence of the military sales coordinator.

 

1994 - 1995

Office Furniture USA

Administrative Assistant

 

Was the administrative assistant to three furniture sales executives, and processed furniture orders placed by customers through a computer system which accessed the inventories of a variety of furniture manufacturers; coordinated with furniture manufacturers worldwide regarding shipments; gathered information for sales executives and customers pertaining to specific furniture needs. Greeted visitors as they entered the furniture showroom, and provided them with some information pertaining to the furniture manufacturers. Provided them with furniture catalogs as needed.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • ID#: 69112
  • Location: Birmingham, AL , 35206

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