Executive Administrative Asst/Office Manager/Secretary
724 20th Avenue NW•Birmingham, AL 35215
Driven professional, building working relationships:
Accomplished executive assistant/administrative assistant offering 20 years of administrative experience reporting to a CEO and other top executives. Consummated professional dedicated to making the lives of busy executives easier. Serve as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and efficiently handle daily office tasks. Proficient user of MS Office (Word, Excel, PowerPoint, Access and Outlook). Experience with PeopleSoft. Type 50 WPM.
SKILLS, ABILITIES, AND ACHIEVEMENT MATRIX
Highly Focusedâ–²Detailed Orientedâ–² Deadline Drivenâ–² Employee training and developmentâ–² Organizedâ–²Superior Written and Oral Communicationâ–² Policy Developmentâ–² Succession Planning Multi-Taskerâ–²Critical Thinkerâ–²Self-Starterâ–²Hiring and Staff Development
“What others say...”
“Stephanie performed her duties as an Executive/Administrative Assistant to the Technical Assistance Group and Deputy Branch Director in a timely and efficient manner. Her primary duties included collection, consolidation, timekeeping, managing calendars and dissemination daily reports submitted from the deployed field teams. She demonstrated adroit skills with Microsoft Office 2007 software applications as well as Adobe Acrobat in the execution of her daily tasks. Always helpful, Stephanie completed all tasks in a professional manner.”
Scott Burgess, Director of Technical Assistance Group, FEMA
CAREER TRACK AND PERFORMANCE
Office Manager January 1996-Current
Scott Contracting Company Birmingham, AL
Administer compensation, benefits and performance management systems and safety and recreation programs. Conduct new employee orientation to foster positive attitude toward organizational objectives. Coordinate work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations. Handle under staffing, disputes, terminating employees and administering disciplinary procedures. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Processed all claims for workers compensation and medical to send to insurance companies. Lead hourly staffing process to identify new/improved sourcing strategies, create sourcing pools and improve overall time to fill. Lead new hire orientation, on-boarding process , driving relationships with Community Based Organizations (CBOs) Provide general employee relations support including benefits, payroll and employee relations issues. Provide reporting support for all HR related activities, Support of the execution of the recruiting program, Demonstrate solid interpersonal, communication skills, retained all confidential information, with outstanding organizational and timely follow-up skills, and detail orientation. Provide administrative support to the President, Special/ad hoc projects and event coordination, Provide Support for annual processes (Benefits enrollment)
Compliance / legal requirements (personnel files, Unemployment, insurance subrogation, audit support)
Customer Assistant (Temporary) July 2012-September 2012
AT&T Birmingham, AL
Customer Assistants are the first point of contact in helping customers with DSL self-installation and service in the high-paced call centers. Assisted customers with registration, email creation, DSL physical line signal testing, modem/filter set-up. Assisted customers with email, browser, and modem troubleshooting. Interact with other departments to resolve customer issues or provide additional services. Handled all scheduling via Outlook for meetings and coaching for supervisors and managers.
Administrative Assistant (Temporary) July 2011-September 2011
FEMA (Federal Emergency Management Agency) Birmingham, AL
Successfully initiated and implemented Neighborhood Meetings which resulted in action to be taken for the building of the community. Reviewed weekly inventory charts and recorded facility needs. Accountable for all staff development, budgeting and supply ordering. Provided coaching, mentoring, and consultation to staff to enhance staff development. Resolved guest complaints. Supported CFO through personal document management, calendar organization and collateral preparation for meetings. Created databases and spreadsheets to improve inventory management and reporting accuracy. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Processed accounts receivable and accounts payable. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Managed hundreds of accounts receivable accounts working directly with the Financial Management Office. In addition, handled confidential documents served as coordinator for special projects and scheduling and appointments.
- Played key role in the design of interoffice intranet, collaborating with Web developers to identify and define essential components of site functionality/
- Significantly reduce time required to prepare and distribute quarterly reports by initiating implementation of electronic reporting procedures.
Office Service Specialist (Temporary) November 2003-February 2006
University of Alabama Birmingham-Math Department Birmingham, AL
Implemented new floor assignments based on evaluation of staffing requirements. Processed monthly reports for department performance. Monitored unit budget to ensure financial objectives were met. Planned and executed events to increase Fast Track Math Team image and popularity on campus. Responsible for reviewing the Campus Master plan and Five-year Capital Outlay Program consisting of overall short and long-term University objectives. Served as key representative on Student Math Board to determine direction of future plans for campus programs and services. Advised Dean of Undergraduate Students and provided first-hand assistance in changing policies regarding undergraduate mathematics programs.
Bachelor’s Degree in Business Administration â–²GPA 3.0
American Intercontinental University-Buckhead, GA
Master’s Degree in Business Administration-Human Resources Managementâ–² GPA 3.89
Strayer University-Birmingham Campus
ORGANIZATIONS AND ASSOCIATIONS
Delta Sigma Theta Sorority, Inc.
REFERENCES AND FURTHER DATA AVAILABLE UPON ESTABLISHMENT OF MUTUAL INTEREST