cashier/customer service

Terri B. Holloway

Birmingham, Al Tel: 205-422-8303 Email:


Home Instead Senior Care 11/12 - 4/13                                            205-833-1915 Jill

Caregiver - Provide all caregiver duties for clients at home and facilities.   Non-medical care: bathing and assisting with dressing, light housekeeping duties, take to doctors and errands.

Oleria Stewart  09/10 – 02/12                                                   205-403-0338 Jerri Bagby  

Caregiver – Performed all duties required of job.  Prepared and cooked food and assisted patient with eating.  Did light cleaning.  Gave medications at prescribed times.  Assisted patient with bathing and dressing.   

Hospice Services of Alabama 12/09 to 09/10                                   205-682-9996 Lisa Orr              

Administrative/Human Resources Assistant - Answered all calls, screening to determine the nature of the calls. Typed all correspondence. Maintained and updated related records, reports, and files. Screened applications, held interviews, and new hire orientation.  Responsible for pre-employment tests, I-9 compliance, and performed background checks.  Developed and maintained spreadsheet for applicant tracking system.  Ordered and maintained all medical and non-medical items on weekly basis. Responsible for unpacking boxes of medical supplies and then bagging the specified items needed for each patient on a weekly basis. 

MacLean Power Company 08/07 to 7/08                                        205-663-0765 Dennis Veigl     

Human Resource Administrator – Responsible for processing weekly payroll for 160 employees.  Maintained and updated employee database and related miscellaneous records, reports, and files. Served as H.R. liaison between the Birmingham plant and Corporate Human Resources. Coordinated accident reporting and appropriate documentation was completed. Duties included scheduling pre-employment tests, I-9 compliance, and new hire orientation. Administered all employee benefits to include health, dental, 401k, life, and disability. Additional duties included tracking and monitoring attendance issues, and corrective-counseling actions. Ensured probationary, yearly, and promotional performance evaluations were completed and returned in a timely manner.  Developed attendance-tracking system to insure timely employee attendance issues and counseling.  Established spreadsheet to track and manage reviews and increases to insure completed on a timely basis and maintained employee satisfaction.  I developed a system to track safety shoe reimbursement, which has resulted in cost savings. Responsible for conducting monthly audit on BC/BS bill that resulted in significant savings for the company.  Responsible for day-to-day HR issues with employees covering salaries, attendance, benefits, company policies and procedures.  

Sitel Corporation 05/06 to 08/07                                                                 205-510-1000 Mitchell Love

Customer Service Representative - Troubleshoot problem solver for inbound calls for customers at CapitalOne credit card and VerizonWireless.  Provided detailed technical support for cell phones and internet problems.  Provided detailed billing information, posted payments, and issued credits.  I informed customers of new products and encouraged them to upgrade.  Provided excellent customer service, high success rate at solving customer’s problems, and increasing company profits sales.                                                                                                                                 

LifeSouth Community Blood Center, Inc.  09/04 to 11/05                        205-943-6000 Chad Douglas     

District Administrative Services Coordinator - Served as a liaison between the district and Corporate Human Resources. Responsible for processing weekly payroll for 75 employees. Managed all staffing needs for the Birmingham district office.  Created and posted internal and external job vacancies on website and publications.  Reduced cost of advertising with publications and local newspaper.  Scheduled and recruited at job fairs and colleges.  Administered all employee benefits to include health, dental, 401k, life, and disability.

St. Vincent’s East (formerly Medical Center East) 10/87 to 08/02             205- 838-3000 Bonnie Ramsey

Employment Coordinator 97-02 - Managed staffing needs for clerical, service, and allied health positions.  Screened applications, held interviews, and performed background checks.  Reviewed candidates with hiring managers, assisted with salary quotes, and extended job offers.  Determined dates of hire and scheduled orientation.  Created and posted internal and external job vacancies on website and publications.  Scheduled and recruited at job fairs and colleges.  Maintained and updated employee database and related miscellaneous records, reports, and files.  Developed and implemented temporary personnel procedures, decreasing costs and increasing productivity.  Assisted with employee/employer relations and represented Human Resources Department with hospital Administration Committee.

HR Specialist 91/97 - Maintained employee (2000+) payroll database, calculated HR department payroll, and created all employee badges. 

HR Secretary 88/ 91 - Performed all clerical duties for Vice President and Director of HR, continuation of previous duties. 

HR Assistant 87/88 - Performed all receptionist duties.  Scheduled exams for new hires and created all employee badges.


  • ID#: 77176
  • Location: Birmingham, AL , 35222

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