Help Desk Technician

Charliquita Nathan

1035 4th Street West ~ Birmingham, AL 35204

Home: 205-252-5078 ~ Cell: 205-937-6220

Transcript ID#: 10145025

Summary Statement

 Information Systems Security Graduate with Helpdesk and Call Center Technology experience. Proficient with a variety of software applications, server hardware, and network hardware.

Skills and Qualifications

  • §  Helpdesk/ Call Center 
  • §  Windows OS 
  • §  Lotus Spreadsheet 
  • §  Linux OS 
  • §  MS Office Certification (Brainbench Certified) 
  • §  MS Word Certification (Brainbench Certified) 
  • §  Basic Spanish  
  • §  36 WPM (Brainbench Tested) 




Bachelor of Science, Information Systems Security

ITT Technical Institute, Indianapolis, IN, 2011 GPA 3.5

  • VPN
  • Broadband Routers
  • Broadband
  • Active Directory
  • Hardware/Software Repairs
  • Network Troubleshooting
  • Network Security


Associate of Applied Science, Information System Administration

ITT Technical Institute, Indianapolis, IN, 2009 GPA 3.5 

Professional Experience

Network Operations Center Technician, Logista Solutions, Bessemer, AL    June 2012- present

  • Support calls, emails, and open trouble tickets based on customer-reported issues
  • Assisting bank employees with application and hardware issues
  • Troubleshooting/repairing of PC’s, scanners, printers, and mobile devices
  • Development of client specific troubleshooting procedures and other documentation
  • Troubleshooting and repair of wired/wireless networks and devices
  • Active directory account management and basic troubleshooting
  • Remotely configuring applications, printers, and other devices






Team Member, Toys R Us, Birmingham, AL                              

Sept. 2011 – Mar 2012

  • Customer Service 
  • Inventory 
  • Data Entry 
  • Cashier 
  • RF Gun Experience 
  • Set Planograms 


Teacher’s Aide, Tabernacle Christian Daycare, Birmingham, AL                                      

Aug. 2010 – Jan.2011

  • Customer Service
  • Administrative Duties
  • Classroom Organizations
  • Worked with 1-year-olds


Technical Support Representative, Alpine Access, Denver, Co                                      

Sept. 2009 – Feb. 2010

  • Tier 3 Helpdesk for Blackberry and Palm Devices
  • Troubleshooting
  • Call Center Support
  • Customer Service
  • Created/ Followed Up Tickets


Customer Service Representative, Sitel, Birmingham, AL                                      


Jan. 2008 – Aug. 2008

  • Tier 1 Helpdesk
  • Troubleshooting
  • Call Center Support
  • Customer Service
  • Handled Billing Questions
  • Processed Upgrades
  • Changed Price Plans


Awards and Volunteerism

National Technical Honor Society

November 2009

Mu Alpha Theta (Math Honors Club)

February 2006

Team Mom for Soccer Team

Teacher’s Aide (Tabernacle Christian Daycare)

Teacher’s Aide (Carrie A. Tuggle Elementary)

Aug 2011 – Dec 2011

Aug 2006 – July 2010

Jun 2003 – May 2008





  • ID#: 78523
  • Location: Birmingham, AL , 35204

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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