Administrative Coordinator Health Sciences

Debra S. Craig

2278 Russet Meadows Terrace * Birmingham, Alabama 35244 *H-(205) 565-7503/ * C-(205) 222-8690

 

 

OBJECTIVE 

To procure a full time position that will allow me to implement my skills and abilities in the field of Office Administration, and at the same time become valuable assets to the company as a whole.

 

PROFESSIONAL

PROFILE

¨Over 20 years’ progressive responsible administrative duties and patient relations

                                    ¨Detail oriented

                                    ¨Excellent organizational, Public relations, telephone and problem solving skills

                                    ¨Handles high-pressure/stress situation with ease

 

EXPERIENCE

 

August 2009 - Present

Lawson State Community College-Nursing Department

Job Title:  Administrative Assistant to Associate Dean of Health Professions Nursing 

Duties:

                                    Oversee all aspects of general office coordination.   Maintain office calendar to
                                        coordinate work flow and meetings; Maintain confidentiality in all aspects of
                                        client, staff and agency information; Interact with students, vendors and visitors;
                                        Answer telephones and transfer to appropriate staff member; Open, sort and
                                        distribute incoming correspondence, including faxes and email; Sign for and
                                        distribute UPS/FedEx or similarly delivered packages;. Prepare responses to
                                        correspondence containing routine inquiries; Perform general clerical duties to
                                        include, but not limited to, bookkeeping, copying, faxing, mailing and filing;
                                        File and retrieve organizational documents, records and reports; Coordinate and
                                        maintain records for staff, office space, telephones, and office keys;. Coordinate/
                                        maintain office records, budget preparation, and staff personnel information and staff
                                        Board credentialing. Conduct research, compile data and prepare papers for consideration  
                                        and presentation to the Associate Dean, coordinate  meetings and conferences; Prepare
                                        agendas and make arrangements for committee and staff meetings; Interact with the
                                        committee members, making sure secretary has correct information to record minutes;
                                      . Make travel arrangements for Associate Dean; Collect and maintain inventory of office
                                        equipment and supplies. Research price and purchase office furniture, equipment and
                                        supplies. Arrange for the repair and maintenance of office equipment; supervise volunteers
                                        and other support personnel.  Organize and/or assists in special events, such as fundraising
                                        activities for the annual days and graduation.  Assist with overall maintenance of the
                                        organization and its offices.  Responsible for proxy of TEAS and HESI Exam for nursing
                                        students.

 

November 2008 – Present

Greater Shiloh Missionary Baptist Church

Job Title:  Event Facilitator

Duties:  Managing, and monitoring all events held at the Church.  Coordinates special events including designing type of programming and content materials.  Organize guest
list, handling responses and all pre-event arrangements.  Oversee/implement of all on-site events.  Establish and manage procedures for event communication including independently handling or directing all inquires pertaining to events. 

 

 

 

 

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March 2008 – Jan. 2009

George C. Pitts, M.D., P.C.

                                    Job Title:  Medical Assistant

                                    Duties:  Performs any combination of following duties under direction of physician to

                                       assist in examination and treatment of patients: Interviews patients, measures vital signs,

                                       such; as pulse rate, temperature, blood pressure, weight, height, and records

                                       in patients' charts. Prepares treatment rooms for examination of patients.
                                       Drapes patients with covering and positions instruments and equipment. Hands instruments
                                       and materials to doctor as directed. Cleans and sterilizes instruments. Inventories and orders
                                       medical supplies and materials. Operates equipment to administer routine diagnostic test or
                                       calls medical facility or department to schedule patients for tests. Gives injections and/or

                                       treatment.  Perform routine laboratory tests as needed. Schedules appointments, collect
                                       payments, keeps x ray and other medical records, performs secretarial tasks, and completes
                                       insurance forms. Input data into computer to maintain office and patient records. Input
                                       billing records and financial transactions into bookkeeping ledgers.

 

                                        Sept. 2007 – Dec. 2007

                                    Venturi Staffing Temp Service-Compass Bank

Job Title:  Home Equity Account Specialist-HELOC  (Special Assignment)

Duties:  Retrieving incoming calls to clarify and inform clients of the synchronization of their monthly installment payments.  Allowing clients to choose the best date to synchronize both the (Revolver and Fixed) accounts both to the same due date.

Interaction with customers by way of telephone on a confidential level as it regards to their home equity accounts.  This position supports the Home Equity department, independently, in a confidential and professional manner prepares written documentation for input in the new system. Assign password to customer that don’t have one for easy retrieval of their account information when calling to inquire about account. Unlocking and relocking accounts from adjustable rates to fixed interest rate and years per customers request.

 

                                    August 2006 – July 2007 (Department Restructure)

                                    The University of Alabama AT Birmingham-School of Nursing

                                    Job Title: Administrative Associate to Associate Dean for Academic Affairs

                                    Additional Duties:  Performs administrative and business support duties often of a confidential and complex nature.  This position supports the Associate Dean for Academic Affairs and interfaces directly with the School of Nursing (SON) personnel, students, faculty, staff, and other program administrators and office personnel across the UAB campus.  Independently, in a confidential and professional manner, prepares correspondence, creates, establishes and/or maintains records, charts graphs, spreadsheets, and databases; coordinates and monitors visits of visiting scholars or consultants to

                                        program.  Monitor department’s expenditure against monthly account statements.  Maintains/establishes filing systems and perform other duties of a routine or non-routine nature as required by the Associate Dean

 

                                    May 2002 – August 2006

                                    The University of Alabama AT Birmingham-School of Nursing

                                    Job Title: Administrative Associate to Associate Dean for Graduate Studies

Duties:  Administrative and advanced Associate duties often of a confidential and complex nature.  This position interfaces directly with prospective and enrolled students (Undergraduate and Graduate), faculty, staff, and other program administrators and office personnel across the UAB campus.  Prepares correspondence, creates, establishes and/or maintains records, charts, spreadsheets, databases; coordinates and monitors visits of visiting scholars or consultants to the program.  Maintains/establishes filing systems and

may perform other duties of a routine or non routine nature as require by the Associate Dean.  *As of Jan 1, 2004 Oracle System replaced the current HURS and FAS mainframe systems. My responsibilities integrated to general ledger, purchasing, HR, accounts payable/receivable, grants management, employer domestic travel distribution, payroll and

                                                                                                                                       Pg. 3

 

benefits input. *Administrator for the Graduate program of HRSA (Health Resources and Services Administration) Grant Award for (4) four consecutive years dealing with over 86,000.00 Annually for disbursement to students for the Federal Professional Nurse Traineeship (NIH). *Responsible for current updates of FrontPage data on Website as it relates to the graduate program; i.e. schedules, current classes, credit hours, course instructors, online courses, and listing of option Coordinators. 

 

                                    March 2002- April 2002

                                    The University of Alabama At Birmingham Temp Services

                                    Job Title: Administrative Associate to Associate Dean for CNR

                                    Duties:  Secretarial support for (CNR) Center for Nursing Research. Compose letters, memos, route mail answer and direct phone calls. Responsible for information needed to complete renewal of Annual RO1 Grant; obtaining Conflict of Interest forms; other support, formatting Bio-Sketch, advising PI’s to complete IRB Certification, assisting Associate Dean as required

 

                                    Sept. 2001 – Jan. 2002

                                    The Birmingham Sheraton Hotel

                                    Job Title: Executive Assistant to General Manager

                                    Duties:  Provide Secretarial support to General Manager.  Manage administrative operations of hotel.  Coordinate Executive Committee and Department Heads monthly meetings.  Compose and route apology letters to customers and Starwood the Corporate Office.  Compose and proof correspondence, letters, and memos.  Purchase supplies for Executive Office.  Custodian of all Monies sent to the hotel, also responsible for posting to two ledgers (Reservations or Group, Misc.) and making daily drop deposit.

                                    Responsible for maintaining employee’s records, evaluations, and appraisals. (Strictly Confidential).   Prepare hotel financial brochures for BJCC Board Meetings.  Responsibilities include; distribution of mail, approval on upgrade of rooms and amenity request.

                       

                                    Nov. 1993 – Aug.2001

                                    The University of Alabama At Birmingham, Clinical Nutrition and Dietetics

                                    Job Title: Office Associate II/Office Manager

                                    Duties:  Provide secretarial support to Division Director.  Manage operations of administrative/clerical activities of division.  Coordinator for Special Projects.  Develops and implements policies and procedures to achieve departmental goals and objectives.  Compose and proof correspondence, letters, memos, and financial reports.  Manage purchasing accounts.  Implement and monitor grants, and contracts for division.  Manage marketing logistics, financial review and communication of program activities.  Maintain

                                       Confidential information, evaluations and records on patient’s, faculty and employees.  Prepare division brochures, flyers, graphics and other communications.  Coordinate division meetings, lectures, seminar events, and luncheon arrangements.  Liaison for doctors with The Kirklin Clinic for Nutrition and Osteoporosis Patients.

 

Jan. 1985 – Nov. 1993

George C. Pitts, M.D. BMC Montclair, Birmingham, Al

                                    Job Title: Medical Receptionist

                                    Duties: Maintain patient records.  Heavy patient interaction.  Post payments to ledger

database.  Prepare bank deposits, schedule appointment, i.e.,
vendors, patients, etc., reviewing and processing medical claims. 
Heavy Telephone Interaction.  Typed various letters and memos.  Phone
in medications/refills for patients.  Liaison for doctor with BMC Montclair Hospital and Patients.

                                                 

                                     

 

Pg.4

                                        Nov. 1983 – Jan. 1985 -

                                    Mid South Investigation, Birmingham, Alabama

                                       Job Title: Collection Clerk/Receptionist 

Duties : Typed  various letters and memos, distributed incoming and

Outgoing mail. Responsible for processing paper work for Debtors Court/ Chapter 13,
and 7.  Responsible for assisting clients with payment arrangements. 
Responsible for collection of past due and charge off accounts. 
Responsible for receiving, screening and directing all incoming calls.
Greeting and directing guests and clients.

SKILL ENHANCEMENT      

2007 – (S.E.T.) Skill Enhancement Training-Level I, Certificate of Completion

2007 – (A.C.T.) Advance Career Training-Level II, Certificate of Completion

2007 – (E.X.C.E.E.D.) Excellence Centered Education-Level III, Cert. of Completion

2007 – (S.T.A.R.) Supervisory Training Achieving Result, Certificate of Achievement

2007 – The Seven (7) Habits of Highly Effective People, Certificate of Completion

2007 – Skill of Highly Effective Office Professional, Certificate of Completion

2007 – Basic Business Writing Skill, Certificate of Completion

2007 – Writing for Improved Business Communication, Certificate of Completion

2007 – The Law and Employee/Employer Relationship, Certificate of Completion

2007 – FISH, Certificate of Completion

2007 – E-Mail Etiquette, Completion

2007 – Preparing to be A Effective Supervisor, Certificate of Completion

2006 – Positive Opposition, Certificate of Completion

2006 – Positive Assertiveness Part I, Certificate of Completion

2006 – Positive Assertiveness Part II, Certificate of Completion

2006 - Managing the Multi-generation Workforce, Certificate of Completion

2006 – Emotional Intelligence, Certificate of Completion

2006 – Speaking of Business Situations in the Workplace, Certificate of Completion

2006 – Basic Business Etiquette, Certificate of Completion

2006 - Personnel Policies, Certificate of Completion

2006 – Office Communication Survival Skills, Certificate of Completion

2004 – UAB “Diversity Awareness Education” (July 26) Certificate of Completion

1998 – UAB Special Studies “How to Excel As An Administrative Assistant”, Certificate of Completion

2006 – HIPPA Training-Completion

1996 – UAB “Medical Terminology”, Gold Certificate of Completion
UAB Special Studies “Telephone Etiquette”, Certificate of Completion
UAB Special Studies “Coping with Difficult People”, Certificate of Completion


EDUCATION             1986 – 1987
, Birmingham Southern College

                                    Major:  Business Administration - Degree:  no                                                            

1986 – Palmer Associates, Inc., “Professional Education Division”,
and workshop for; Nurses, Hygienists, Assistants, and Technicians
Certificate of Completion

1977 – 1979, Southern Junior Business College
            Major: Business Administration

                        Degree:  Certificate of Completion                           

1972 – 1975, A. H. Parker High School

                                    900 4th Street North

                                    Birmingham, Alabama

                                    Diploma/Business Office Preparatory

 

 

 

Pg. 5
COMMUNITY/CIVIC/PERSONAL ACTIVITIES

Vice President IAAP 2013-14, Cougar Chapter
                 (International Association of Administrative Professionals)
Treasures IAAP 2012-13, Cougar Chapter
                 (International Association of Administrative Professionals)
Deaconess Ministry of Greater Shiloh Missionary Baptist Church

Event Facilitator of Greater Shiloh Missionary Baptist Church

Health Ministry of Greater Shiloh Missionary Baptist Church
Kitchen Ministry of Greater Shiloh Missionary Baptist Church

Women’s Ministry of Greater Shiloh Baptist Church

New Member Mentorship of Greater Shiloh Missionary Baptist Church

Volunteer City of Birmingham Neighborhood Clean-Up, 2000-present

Volunteer City of Birmingham Neighborhood New Home Development, 2000-present

Member, Big Brother/Big Sister of Alabama, 1975-2002

                                    Member - V-O-C-A-L (Victim Of Crime And Leniency) – 1990-Present

                                       Notary Public for the State of Alabama/Jefferson County ….Term expires 2015

 

HONORS/AWARDS

 

                                    March 7, 2007 – (STAR) Supervisory Training –Achieving Results Program

Nov. 29, 1993 - Hired as (OSSII) Office Service Specialist II

Dec. 1, 1994 - Promotion to (OAI) Office Associate I

Jan. 26, 1995 – Awarded Best Attitude by the Department of Nutrition Sciences

Sept. 15, 1995 Nominated and Chosen; UAB Employee of the Month

Jan. 25, 1996 – Awarded Certificate for Greatest Team Player by the Department of Nutrition Sciences

Oct. 4, 1996 Promotion to (OAII) Office Associate II/Office Manager

Feb. 4, 1997 – Awarded Certificate for Overall Excellence by the Department of Nutrition Sciences

Jan 20, 1998 - Awarded Certificate for Most Efficient by the Department of Nutrition Sciences

 

TECHNICAL SKILLS

 

Windows XP Professional

Publisher 2013             

Microsoft Power Point/2010

Microsoft Outlook 2013
Scan Snap S1500

Medical Terminology               )

AS 400/ STARS (Student Administrative Record)

Adobe Acrobat 9 Pro

Microsoft Office FrontPage 2010

IDX Electronic Patient Scheduler System        

CRIS Access (Electronic System for Clinical Privileges and Credentialing Information

EMMI (Enterprise Master Member Index) Generates and Stores Medical Records Numbers

CDA (System Reference Information)            

TSYS-(Total Systems), Compass Bank-used to process all Equity Lines of Credit accounts

GroupWise – E-mail system

C-NET – Software System that housed all account information specifically for Compass Customers. 

 

 

 

 

 

References available upon request: 

 

 

 

 

 

 

 

Debra S. Craig



  • ID#: 80171
  • Location: Birmingham, AL , 35244

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