Call Center/Management/Customer Service


Jasmine Myers
1000 Villa Ricca Court
Birmingham Al 35215
(205)243-2981
Jmyers272011@gmail.com
Objective: Customer Service
Utilize my experience and qualifications in the retail and management field
Work Experience
Portfolio Recovery Associates
8/2013 to present
Sales Representative
·         Assist customers with paying off debt and payment arrangements
·         Discuss debt with 200 + customers on a daily basis
·         Demonstrates telephone and basic computer skills and programs on a daily basis
·         Utilize basic call center  tasks on an everyday basis
Home Depot
3/2013 to 8/2013
Hardware Associate
·         Assist customers in locating various products and merchandise as needed to enhance the customers’ needs
·         Stocked 1000 + pieces of merchandise on a daily basis and timely manner
·         Assisted customers with rekeying locks and copying keys
Waffle House
3/2011 to 3/2013
Relief Manager
·         Relieve unit and district managers for their vacation and off days
·         Cook orders for more than 9,000+ customers annually
·         Manage 7 to 10 workers on a daily basis
Server
·         Take and deliver orders to more than 9,000+ customers annually
·         Provided continuous customer support to all customers within the Waffle House facility
·         Upon request provided additional cook help to prepare various food items as needed
·         Assist in cashier duties to check out each customer when needed in a timely manner
Fast Track Auto Care
9/2008-7/2010
Detailer
·         Cleaned vehicles inside and out to meet the customers’ requirements for satisfaction
·         Detailed 1200+ vehicles annually providing vacuuming and various additional detailing items
Wal-Mart
8/2003-7/2008
Domestic Merchandise Supervisor
·         Placed merchandise on display to be viewed by more than 10,000+ customers annually
·         Provided inventory on an annual basis for more than 20,000+ products
·         Redesigned displays to support new products on a regular basis
Overnight Stocker
·         Assist customers in locating various products and merchandise as needed to enhance customer satisfaction
·         Developed a schedule to display merchandise in a timely manner, following store policy
Pet Department Manager
·         Provided maintenance for over 20 fish tanks
·         Assisted with interviewing new associates as needed
·         Built multiple displays throughout the department and changed out modular when needed
·         Ordered more than 30 different types of fish annually
Education
University of Alabama at Birmingham
Criminal Justice/Psychology
8/2008-12/2006
Alabama State University
Criminal Justice
8/2002-5/2004

  • ID#: 81346
  • Location: Birmingham, AL , 35215

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