medical records / customer svc/ data entry

Erica Robinson

Document Control Analyst - Southern Company

1344 4th way NW - Birmingham, AL 35215

 - 205-747-6409

Work Experience

Document Control Analyst

Southern Company

December 2011 to Present

Experienced in processing documents in electronic records management system in a construction setting 
*knowledge of records management software 
*Proficient in Microsoft Office including Outlook, Ms Word and Ms Excel and database programs. 
Able to analyze collected data/Experienced in file validation and document control 
Ability to plan, organize and prioritize work while easily adapting to changes and meeting deadlines.

Data Entry/Administrative Asst

DEC Construction/ Water Restoration

May 2011 to December 2011

Administrative Receptionist 
*Accounts Receivable/ Accounts Payable 
*Hr Assistant 
*Account representative/ customer relations 
*Switchboard operator/ data entry

Medical Office Secretary

Dermatology, UAB Kirklin Clinic

2007 to 2009

Answering patient calls, email inquiries, patient charting, 
Appointment inquiries 
*Drafts correspondence and documents, and maintains 
presentations, spreadsheets and databases 
*Schedule appointments 
Medical office Receptionist Dermatology, UAB Kirklin Clinic 
*Medical Records Specialist, Record Scanning Patient Co-pays/ Deductibles 
etc 
*Billing/ Coding, Insurance Verifications, Payments

Call Center Representative

AT&T 
-
 
Birmingham, AL

January 2008 to October 2008

Inbound/Outbound Customer Call Center Rep 
*Answering All Inquiries/Problem solving regarding telephone/ internet support 
*Tech Support/Email Installations/ Service Reconnects-Disconnects

Claims Processor

Allstate Insurance

2004 to 2005

Call Center, Allstate Insurance 
 
*Effective & Precise Customer Service to insure privacy& accuracy 
*Insurance claims processing/maintaining accurate account records

TeleSales Representative

Sitel Corporation

1999 to 2001

Call Center, Sitel Corporation 
 
* Awesome Customer sales representative, Exceeded multiple sales goals. 
*Included in Top 10 Sales Agents for consecutive quarters. 
*Data Entry Specialist- Customer Inquiries- Outstanding Customer Support 
*America Online- JC Penney Life Insurance- Chase Credit

Education

Diploma in High School

Jess Lanier High School - 
Bessemer, AL

1991 to 1995

Accounting

Stillman College Tuscaloosa - 
Tuscaloosa, AL

Skills

administrative data entry

Additional Information

Qualifications: 
 
Highly motivated, creative and flexible Administrative with ten years of experience. Strong ability to multitask in a fast-paced office environment. Especially skilled in productive 
working relationships with internal and external customers. Document Management and Excellent computer skill, including Microsoft Word' Office, Excel, Access, Data 
Entry; Medical Expertise- Billing/Coding; Medical Terminology. 
 
Typing; 55-60 wpm ; Alpha- Numeric DATA ENTRY

  • ID#: 82159
  • Location: Birmingham, AL , 35215

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