Customer Service Representative / Receptionist / Call Center

LaTonya Johnson

Customer Service Representative

Birmingham, AL

phatlj@gmail.com - 205-542-5831

Reliable, Honest, Trustworthy and Dependable person. Caring and patience a good listeners.

Work Experience

Customer Service Representative

Teletech - Englewood, CO

September 2012 to March 2013

Responsibilities 

Assisting customers in taking orders, checking order status, issuing refunds, troubleshooting and other duties. 

 

Accomplishments 

None 

 

Skills Used 

Listening and patience.

Home Health Aide

Stevens Home Health Care - Homewood, AL

February 2012 to September 2012

Responsibilities 

Assisting clients in everyday household chores, scheduling appointments, assisting in personals and other duties. 

 

Accomplishments 

Giving clients a peace of mind and secured. 

 

Skills Used 

Caring, patience and listening.

Claims Processor

Allstate Insurance - Inverness, AL

January 2010 to May 2011

Responsibilities 

Filing claims, rentals, disputes, issuing checks, and other office duties. 

 

Accomplishments 

None 

 

Skills Used 

Listening

Claims Processor

DST Health Solutions - Inverness, AL

November 2009 to November 2010

Responsibilities 

Filing HCFA, QA, UB, Prep and scanning medical claims, handling disputes and issuing checks. 

 

Accomplishments 

Employees reward program when a employee is on time and work they schedule for a month would received a $20 dollar gas card. It help bring employee attends up by 30% in 6 months. 

 

Skills Used 

Understanding

After School Director

Salvation Army - Bessemer, AL

November 2004 to March 2006

Responsibilities 

Tutoring children, planning education trips, planning charitable events, teaching children how to property use the internet, PowerPoint, Mircosoft, Excel and spreadsheets. 

 

Accomplishments 

To help the children to reach they goals in school. 

 

Skills Used 

Been able to communication with children and parents.

Receptionist

The Glenn Hardy Hair Institutes - Midfield, AL

May 2002 to November 2004

Responsibilities 

Greeting customers, making appointments, assisting customers purchasing hair products, cleaning, collecting money, light bookkeeping, paying vendors and other duties. 

 

Accomplishments 

Help setup cosmetology class. 

 

Skills Used 

People skill

Education

None Required in Computer Class

Quitman Mitchell Opportunity Center - Bessemer, AL

2004 to 2005

High School Diploma in General Studies

West Jefferson High School - Quinton, AL

1995 to 1997

Skills

I'm a real people person.

Additional Information

I'm a hardworker easy to train able to work independent or with a group. Capable of multi masking

  • ID#: 82905
  • Location: Birmingham, AL , 35215

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