clerical administrative

Erica RobinsonDocument Control Analyst - Southern Company1344 4th way NW - Birmingham, AL 35215 - 205-747-6409Work ExperienceGovernment Benefits AdministrationCahaba Government Benefits Administration (GBA) - Birmingham, ALResponsibilities Batching/ Processing Specialist Correspondence Associste  Skills Used Attention to detail Government Compliance Medicare\Medicaid ApplicationDocument Control AnalystSouthern CompanyDecember 2011 to April 2013Experienced in processing documents in electronic records management system in a construction setting *knowledge of records management software *Proficient in Microsoft Office including Outlook, Ms Word and Ms Excel and database programs. Able to analyze collected data/Experienced in file validation and document control Ability to plan, organize and prioritize work while easily adapting to changes and meeting deadlines.Data Entry/Administrative AsstMighty Men StaffingSeptember 2009 to December 2011Administrative Receptionist *Accounts Receivable/ Accounts Payable *Hr Assistant *Account representative/ customer relations *Switchboard operator/ data entryMedical Office SecretaryDermatology, UAB Kirklin Clinic2007 to 2009Answering patient calls, email inquiries, patient charting, Appointment inquiries *Drafts correspondence and documents, and maintains presentations, spreadsheets and databases *Schedule appointments Medical office Receptionist Dermatology, UAB Kirklin Clinic *Medical Records Specialist, Record Scanning Patient Co-pays/ Deductibles etc *Billing/ Coding, Insurance Verifications, PaymentsCall Center RepresentativeAT&T - Birmingham, ALJanuary 2005 to October 2006Inbound/Outbound Customer Call Center Rep *Answering All Inquiries/Problem solving regarding telephone/ internet support *Tech Support/Email Installations/ Service Reconnects-DisconnectsClaims ProcessorAllstate Insurance2004 to 2005Call Center, Allstate Insurance  *Effective & Precise Customer Service to insure privacy& accuracy *Insurance claims processing/maintaining accurate account recordsTeleSales RepresentativeSitel Corporation2000 to 2003Call Center, Sitel Corporation  * Awesome Customer sales representative, Exceeded multiple sales goals. *Included in Top 10 Sales Agents for consecutive quarters. *Data Entry Specialist- Customer Inquiries- Outstanding Customer Support *America Online- JC Penney Life Insurance- Chase CreditEducationDiploma in High SchoolJess Lanier High School - Bessemer, AL1991 to 1995AccountingStillman College Tuscaloosa - Tuscaloosa, ALSkillsadministrative data entryAdditional InformationQualifications:  Highly motivated, creative and flexible Administrative with ten years of experience. Strong ability to multitask in a fast-paced office environment. Especially skilled in productive working relationships with internal and external customers. Document Management and Excellent computer skill, including Microsoft Word' Office, Excel, Access, Data Entry; Medical Expertise- Billing/Coding; Medical Terminology.  Typing; 55-60 wpm ; Alpha- Numeric DATA ENTRY 8,000-9,000 keystrokes=0 errors

  • ID#: 88019
  • Location: Birmingham, AL , 35215

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