Seeking a position in customer service that will help me use what I've learned in real life situations and a class setting. Interested in receiving more knowledge in customer service in a corporate setting.
March 2012 - present
Ross Stores, Inc. | Hoover, Alabama
I help maintain internal/external theft, keep open communication with the store leadership and the associate. I also work the sales floor part-time, markdowns, fitting room, stock room, customer service and cashier.
Organization and Time Management, Customer Service,
July 2008 - April 2009
Fred's Stores of Tennessee Inc. | Hoover, Alabama
Checked out customers with retail and pharmacy products, checked in tobacco products and stocked.
February 2008 - July 2008
Plato's Closet | Hoover, Alabama
Worked out gently used clothing onto the sales floor, checked customers with a regular purchase and customers who also brought in clothing for sale.
June 2007 - November 2007
American Income Life Insurance Company Inc. | Pelham, Alabama
I sold life and dismemberment insurance to active and retired mine and union workers statewide.
Some were cold calls and make set goals every week.
Time Management, customer service/sales,
February 2007 - May 2007
Boys and Girls Club | Trenton, New Jersey
I watch over Children from the grade third through eighth. I make sure they get their homework done, have fun and learn something from this experience.
March 2006 - January 2007
Simply Fashions | Birmingham, Alabama
I worked openings and closings, closed out weekly payroll, cashier, dropped off bank deposits and customer service.
Associate Degree, Human Resource Management,
September 2010 - April 2012
Virginia College in Birmingham | Birmingham, Alabama
High School or equivalent,
A. H. Parker High School | Birmingham, Alabama
Customer Service and Management
PROFESSIONAL MEMBERSHIPS / AFFILIATIONS
Boys and Girls Club of America
Make Your Own Dream
Who's Who among High School and College Students?
10 year background in customer service. Broad knowledge in the up to date computer technology. Experience with sales on the phone and in person. Interested in pursuing call center/customer service position. Potentially making this a career move in human resources with this company.
Books/Reading, Customer Service Training, Business/Sales
Store Manager, Fred's Stores of Tennessee Inc.
Area Supervisor, Ross Stores, Inc.