Customer Service

OBJECTIVE

Seeking a position in customer service that will help me use what I've learned in real life situations and a class setting. Interested in receiving more knowledge in customer service in a corporate setting.

WORK EXPERIENCE

Loss Prevention

March 2012 - present

Ross Stores, Inc. | Hoover, Alabama

Retail

I help maintain internal/external theft, keep open communication with the store leadership and the associate. I also work the sales floor part-time, markdowns, fitting room, stock room, customer service and cashier.

Organization and Time Management, Customer Service,

Head Cashier

July 2008 - April 2009

Fred's Stores of Tennessee Inc. | Hoover, Alabama

Retail

Checked out customers with retail and pharmacy products, checked in tobacco products and stocked.

Customer Support,

Sales Associate

February 2008 - July 2008

Plato's Closet | Hoover, Alabama

Retail

Worked out gently used clothing onto the sales floor, checked customers with a regular purchase and customers who also brought in clothing for sale.

Customer Service,

Sales Agent

June 2007 - November 2007

American Income Life Insurance Company Inc. | Pelham, Alabama

Insurance

I sold life and dismemberment insurance to active and retired mine and union workers statewide.

Some were cold calls and make set goals every week.

Time Management, customer service/sales,

Counselor

February 2007 - May 2007

Boys and Girls Club | Trenton, New Jersey

Education

I watch over Children from the grade third through eighth. I make sure they get their homework done, have fun and learn something from this experience.

Associate Manager

March 2006 - January 2007

Simply Fashions | Birmingham, Alabama

Retail

I worked openings and closings, closed out weekly payroll, cashier, dropped off bank deposits and customer service.

EDUCATION

Associate Degree, Human Resource Management,

September 2010 - April 2012

Virginia College in Birmingham | Birmingham, Alabama

High School or equivalent,

May 2007

A. H. Parker High School | Birmingham, Alabama

SKILLS

Customer Service and Management

Intermediate

Customer Service

Intermediate

PROFESSIONAL MEMBERSHIPS / AFFILIATIONS

Boys and Girls Club of America

Make Your Own Dream

HONORS& AWARDS

Who's Who among High School and College Students?

CAREER HIGHLIGHTS

10 year background in customer service. Broad knowledge in the up to date computer technology. Experience with sales on the phone and in person. Interested in pursuing call center/customer service position. Potentially making this a career move in human resources with this company.

INTERESTS

Books/Reading, Customer Service Training, Business/Sales

REFERENCES

Patricia Mitchell

Store Manager, Fred's Stores of Tennessee Inc.

205-823-3988

Professional

Pam Williams

Area Supervisor, Ross Stores, Inc.

205-985-0304

Professional

Erin Winn

Beautician

205-396-8104

Personal

  • ID#: 88266
  • Location: Birmingham, AL , 35216

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