Customer Care / Call Center


3220 Wenonah Drive         



OBJECTIVE: A versatile, disciplined, committed worker with a combination of academic and practical work experience in sports education, administration, and abundant knowledge in customer service skills and call centers. I am a dedicated person with a win-win attitude at all times. I am a proven motivational, team-building individual with all type of skills and open to learn new things each and every day.

EXPERIENCE: 20214-2015 Dollar General Warehouse,Birmingham,Al

. Checking all  merchandise that comes inside the warehouse

. Counting the merchandise to make sure it is correct in a timely manner

EXPERIENCE: 2013-2014 T-Mobile, Birmingham, Al

Financial Care Representative

-Handling a very high call volume of incoming calls in a timely manner

-Processing payments, refunds, transferring money, and also applying misapplying payments to T-Mobile accounts

-Knowledgably about the customers’ accounts especially billing

-Manage to be a quicker thinker (critical thinking) and able to maintaining the metrics at 100% or better

-Helping the customer understand their bill in a timely manner and no matter what always Acknowledge, Assure, and Appreciate the customer

-Assume every bill on the account

 EXPERIENCE: 2012-2013 E-Staff/ Regions Corporate Office, Birmingham, Al

File Clerk/ Mail Analysts

∙ Handling all the incoming mail and entering it into the system

∙Maintaining a weekly report on all the incoming mail and the outbound denial letters

∙ Filing all the incoming mail into the file room

∙Filing all the audit files in aphetically order, which the auditors audit daily

∙Locating and pulling any files that any one may need, making copies, faxes, emailing, and mailing any documents they may need

∙Anything pertaining to the mail or the file room I was in charge



EXPERIENCE: 2011- Cintas/ Staff mark, Birmingham, Al

Production Worker


. Working on a production line folding and packing towels

. Working on a production line folding and packing aprons

. Working on a production line packing shop towels and shop aprons

. Work also included taking out trash, separating clothes, and working in different areas of the warehouse


EXPERIENCE: 2008-2010- Allied Waste Services, Birmingham, Al

Customer Service Rep II


. Handles a very high call volume of incoming calls


. Making a lot of outbound phone calls to customer thru out the entire day


. Maintaining monthly and daily reports for commercial, industrial, residential accounts, keeping up with complaints and carry over’s regarding their trash service


. Following up daily on all driver comments and making sure that all the problems are solved at the end of the day


. Dispatcher every other weekend for the truck drivers


. Checking and delivering all mail


. Posting checks to the correct accounts and running a daily check log


EXPERIENCE: 2007-2008- Teletech Call Center, Birmingham, Al

Customer Care Agent

. Managed a high call volume of customer calling to enroll for the AARP Medicare Plan and helping them understand all parts of all three plans

. Assigned to a new project AARP, Trained to help every prospect that call

. Trained to research member’s accounts and to resolve any problem

. Trained to know what tier the drugs are up under and trained to tell them if the drug has a generic brand


EXPERIENCE: 2006-2007- Sanguard Security Company, Birmingham, Al

Security Guard

. Securing inside and outside of the buildings

. Locking and unlocking doors for the employees thru out the day

. Greeting the customer when they enter and when they exit

. Raising the flags every morning and removing them every night

. Counting the tokens at the end of the day and counting all the money in the street meters at the end of the day

EXPERIENCE: 2003-2004- Walmart Call Center, Hattiesburg, Ms

Customer Service Associate

. Taking and placing orders for the customers that is made online only

. Providing assistance with product/ merchandise- related inquires, as well as resolution of issues/ complaints

. Managed high volume of incoming calls and a high volume of emails 24 hours a day, and responding within 48 hours to the emails

. Tracking and shipping merchandise

. Providing secure and Grade A services

EXPERIENCE: 2003-2004- Student Enhancement Program (Intern), Hattiesburg, Ms

Administrative Support Intern

. Acquire solid business operations experience

. Providing staff/ management support encompassing a broad range of office duties

. Typing correspondence, greeting guest routing incoming calls, mail distribution, and banking/ reconciliation


EDUCATION: 2004 University of Southern Mississippi Hattiesburg, Ms

. Bachelor of Science in Sport Administration

. Graduated with Honors

EDUCATION: 2000-2002 Wallace State Community College Hanceville, Al

. Associate Degree in Liberal Arts


EDUCATION: Wenonah High School Birmingham, Al




.Training/ Supervision

. Program coordination

. Team-Building/ Instruction

. Problem Resolutions

. Event Planning

. Community Relations

. Shipping and Receiving Associate

. Mail Distributor

. Critical Thinker

. Time management skills

. Independent worker


AWARDS/ HONORS:  Wiggins Park Road Runners 1991-1999

. Best Performer Award

. Best Year round

. Most Valuable Player

. Most Improve Player                                                                                                                                     

. Completion Award


AWARDS/HONORS:  Birmingham, Alabama Council Board

. Recognition and awarded for the Most Talented Runner


AWARDS/ HONORS: Kiwanis Club of Birmingham, Al

. Recognition and awarded for the Most Talented Female in the State of Alabama


REFERENCE: Available upon request


  • ID#: 95154
  • Location: Birmingham, AL , 35211

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