customer service

Denise Akins

1601 trailer lane lot 109
Irondale, AL 35210
Phone: 205-504-7009


Professional Summary

Qualified customer service representative with 13 years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over13] years retail experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in diverse retail and customer service environments.


Trusted key holder
Creative problem solver
Exceptional communication skills
Quick learner
Strong client relations
Floor set design expertise
Training development aptitude
Proficient in cash management
Shipping and receiving professional
Cash flow management
Credit card processing
Multi-line phone talent
POS systems expert
Strong client relations
Trusted key holder

Work History

April 2004 to February 29,2016
Oreilly auto parts Irondale, AL
retail service specialists   

Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientele.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Scheduled weekly inventory pickups and deliveries with vendors.
Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Scored in top 10% of employees in successful resolution of issues
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Processed [number] daily invoices and billed renewed invoices to clients.
Maintained cleanliness and presentation of stock room and production floor.
Directed calls to appropriate individuals and departments.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Helped drive sales goals and achieve monthly quotas.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Routinely answered customer questions regarding merchandise and pricing.
Operated a POS system to itemize and complete an average of [number] customer purchases.
Designed displays to make the store experience interactive, engaging and reassuring.
Participated in physical inventory counts every [time period].
Replenished supplies, bags and other materials at each cash wrap.
Folded and arranged garments in attractive displays.
Recommended alternative items if product was out of stock.


1988 1st Baptist church of Grayson Valley Chalkville, Al.
High School Diploma 

  • ID#: 95559
  • Location: Birmingham, AL , 35210

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Customer Service Rep - Credit Cards: Part Time
Prattville, AL Bass Pro Shops
Customer Service Associate II- FRI 6P-10P, SAT...
Daphne, AL Lowe's Companies, Inc.
Customer Service Associate II/Sat & Sun Only
Madison, AL Lowe's Companies, Inc.
Customer Service Advisor
Daphne, AL Auto Plus Pep Boys
Customer Service Manager
Foley, AL Auto Plus Pep Boys
Seasonal Electrical Customer Service Associate
Hartselle, AL Lowe's Companies, Inc.